Rock Fitness Center - Cartersville (GA)

1 /5 Young Jones: I really really really wish I looked at the reviews before trying out this gym. While everything seemed so nice during the walk through and I know the girls up front have no control over what management says (need to clarify this because they all are very nice) I was denied membership because I wasnt able to produce a lease or piece of mail stating I lived within 50 miles. No worries. I get it. But charging my the 15 dollar key FOB that I have NO control over??? I was going to try to come back to this gym after I produced the most current lease but after finding this out and the gym having no sympathy. Nooo. I guess ill just go to another fitness, while its overly crowded. They dont try to squeeze every penny out of you. Should have looked at the reviews.

1 /5 Candra Hardy: I’ve never written a review before, but this experience deserves one. After realizing I’d been charged for months after attempting to cancel my membership, I called The Rock Fitness Center to get it resolved. The employee refused to help, insisting I “had to come in person,” even though my contract says nothing of the sort and Georgia law DOES NOT require it for memberships. When I calmly stood my ground and asked for it to be handled over the phone, I was hung up on—and then threatened with the cops simply for asking them to stop charging me for a service I no longer use. That’s beyond unprofessional—it’s intimidation. No customer should ever be treated this way and it seems by all the latest reviews this is their standard practice lately. I’d highly recommend avoiding this place unless you want to deal with unethical billing practices and disrespectful treatment.

2 /5 misty hornbeck barnes: Management was horrible . At the time of my membership I was told if I brought my daughter they would charge me 10 a visit . I said that would be fine and when she came they deducted it from my act . We had been doing it over 3-4 months and sometimes it was late after work when we came At the time she was going to Illinois for the navy so I didn’t want to get her a contract if she wasn’t going to be home . Fast forward months later one night we came after work they deducted the money and the next day I came In they terminated my membership. She said we had emailed you before saying something about it . Get this I came In every day not a word was said . My daughter came in with me the night In question some of the guys were showing her how to do something . Said manager at the time seemed jealous bc they were helping her . Then two Weeks before that; I had been going here over a yr . I had custody of my granddaughter and out of no where I had to go to front bc she had asked I show her custody papers which I had on my phone . Macy was always sweet but the rest don’t hold your breathe . When I heard they discriminate against blacks and gays I was like Wow makes sense now. Jesus doesn’t like ugly just so you know . I contacted owner who was at the adairsville gym called and was very unprofessional. She said she backed the managers decision . I went back to real life and I must say gods protection is redirection. Anytime anyone asks me what gym to go to anyone but there . It’s crowed , day care prices are crazy and the staff needs to take a moment and learn customer service skills . I enjoyed the gym when I went but the energy was not good . Gym owners please hire people that care about their job and enjoy working there bc when they don’t it’s a mix of I don’t want to be here or they are there for a check and could careless about members.

1 /5 Logan Lynch: If I could give this place zero stars I would. I’ve had so many problems with trying to cancel my membership and even freezing it. They don’t even tell you when they take money out they just take it out and then answer questions later. The only plan they let you buy is a yearly plan and don’t even try to cancel it before the year is up because all they’ll do is just keep taking money out of your account. The management is so poor that you’d think this place would be bankrupt, the only employees they hire are kids who don’t know anything they just send you to management and management isn’t even there to help 99% of the time. I used to really like going to this gym but it’s become such a dump that I don’t even know how they keep customers. If you’re thinking about joining, DONT! Thank you Rick Fitness for being the pain in my side for over a year!

2 /5 Scott Basham: ​My experience with The Rock Fitness was unfortunately cut short due to a frustrating key fob issue. I paid $15 for a new one, and it failed within a week. To my surprise, the manager expected me to pay for yet another replacement. This felt incredibly petty and led me to cancel my membership, despite the friendly staff. Another ongoing issue is the broken fan under the cardio deck, which hasnt worked in over a year. Hopefully, these issues can be addressed for future members.