Elevation Fitness - Gainesville (GA)

3 /5 Richard Brinker: I will leave this review up once I get confirmation that this gym has cancelled my membership, as they are giving me the "run-around". I went in person and filled out my cancellation form on 8/15/25. A young lady said "everything should be fine". I was billed 2 days later, which is fine and probably just a timing issue. Then I was billed again in mid September 2025. I moved over 25 miles away and the drive after work in traffic is over an hour - Im not putting myself through that drive after a long day of work. So when I got billed in mid September I called them and was told "my boss will get back to you" - which never happened (of course). I went ahead and put a "stop payment" on my credit card. Send me to collections if you want - I have zero need for new credit and never will. If it comes to it I will put this gym on BLAST all over social media and post myself outside with a sign saying these people are greedy, scammers. Oh yeah, I also went to this gym and paid my dues every month for over 8 YEARS. Even during COVID I kept paying to help out a small business. This is the BS I get for being a LOYAL member. Again, if/when this gym gets their act together and confirms with me that they have cancelled my membership - then I will gladly remove this review and actually post a very positive one since I REALLY did like the gym. Just dont like driving for an hour to get a workout in. UPDATE: They appear to have stopped charging my credit card, but that might only be because I stopped payment. I will change to 3 stars for now, if they send me to collections itll go back to 1 star. If not and it has been 3 months, I will rate 5 stars.

1 /5 dalilah castillo: So I came to this gym recommended by my girls….i had a bad interaction. Walking in I did not feel welcomed. I’ve felt very nauseated by this situation and have been overthinking about it. I wanted to bring this to yalls attention. So I walked in already feeling very unwelcomed by the staff. I feel if you are going to work at a small gym at least be a little welcoming! I met this lady by the name of Nikki I believe. I did not like anything about our conversation and how rude she was. I will not be coming back here ever again. All this happened August 25th and I’ve been trying my hardest to move passed it but I have not found any other local gym and this incident is the only thing I’ve been constantly thinking about when I think about going to the gym. Nikki was such an awful person and this has been the worst customer service experience I’ve ever experienced so I will be fur thing this situation to the board of directors and staff.

2 /5 Katherin Vanessa Castañeda Muñoz: The staff at the gym are very friendly and helpful, but the administration is terrible. I have been trying to cancel my membership for three months, following all the complicated instructions, but I still have not been able to. I am still being charged even though I no longer live in the area. The cancellation process is frustrating and needs urgent improvement.

1 /5 Samantha Burnsed: Sigh….. well I used to LOVE this gym when I first had a membership several years ago. Now I’ve been trying to find out how much a membership even is these days and they literally WILL NOT TELL ME. Their website is broken. The link so have a trial week and set up a membership is broken and doesn’t work. They have 3 tries listed but ZERO information about them. I called and tried to talk to the girl at the desk she flat out told me she wouldn’t tell me how much a basic membership is. She said “ we prefer you to come in to talk about it” girl no. It’s a simple this is how much it is. Apparently they are banned from saying how much the memberships are which tells me some sketchy stuff is going on and they are changing the prices based person to person or something. Like how hard is it to tell someone what the basic membership without any add ons costs? Like i don’t want to waste my time and deal with them trying to sell me on things if the basic one is too expensive. I’m going to already say no to everything else it’s not difficult to answer a question unless you’re doing something shady. It’s really unfortunate because this used to be a FANTASTIC gym

1 /5 Miguel Ramirez: ⭐☆☆☆☆ This gym has been dirty the entire year I’ve been a member. Machines that were broken when I signed up are still broken today. It’s not the first time the same staff member has given me a nasty attitude when my key tag didn’t work and I’m here 5 days a week. Instead of fixing the issue, they try to sell you another tag. And if you bring up a problem, they don’t listen Never gets fix !! they fight you back like it’s your fault. No wonder so many people are leaving for Crunch where the gym is clean, the equipment works, and the staff actually respects their members.