Pronto Medical Care - Panama City (FL)

5 /5 Heather Jeter: Today was my first visit. I had came in yesterday hoping to be a walk-in however I came during their lunch break. The lady at the desk was very kind and set me up with an appointment for today, because I had to go back to work. When I came in for my appointment today, I had a very short wait, the staff was very friendly and so was Carlos Fernandez. Everyone was kind and respectful and I felt I was taken very good care of. My primary provider has recently passed away and so I was looking for a new doctor. I have switched to Pronto Care and I am looking forward to a good experience based off of how well everything went today. As a side note, the lobby is absolutely beautiful and has such wonderful woodwork in it and was all decorated for Christmas. The office is very clean and the staff was super friendly. I really felt like the staff was very caring.

1 /5 Amanda Gould: I went into the office today very sick. I provided my insurance card and knew my copay. Front desk calls me up and tells me they won’t take my insurance and that I need to pay self pay. I ask why and they tell me some crazy business about having more than one insurance. Ummm no I have one. They first told me that they would bill it and then the credit would go on my account. I have been seen here for over 2 years and this was the worst I have ever been treated by staff. I sat waiting after agreeing to self pay for 2 hours. A lady walks in with a little complaint and they took her right back. I can barely breathe, and many other complaints. I finally got up asked for my money back and walked out. I made sure to file a complaint with the insurance company as well. This is not how you treat people. They didn’t care one bit. They aren’t the sick ones. Let this happen to them or one of their family members

5 /5 Casey Nelson: Dr Fernandez is very comforting. He listens and takes his time with his patients. Highly recommend!

5 /5 Ashley Hobson: Pronto medical care is always accommodating and professional. The provider and the office staff exceed expectations beyond measures. Rachel always goes the extra mile. Go see them!

5 /5 james Appleby: Pronto Medical Clinic is the best clinic in Panama City, low waiting room time when you do not have appointment and you always get greeted by friendly smiles.