1 /5 Isabella Faulkner: I had one of the most frustrating and confusing experiences with this location. I downgraded my membership and was told I needed to put my EFT on file or pay a $3.95 processing fee. Fine, I did that. Then I canceled through the ABC email on 7/7, with my 30-day notice making my last payment 7/30 and my last day of use 8/29. That all made sense… until 9/2, when I was randomly charged $3.95 again.
I called for clarification and the staff member first guessed it was a processing fee, then changed her answer to maybe a late fee. Neither made sense, since I had already paid on time back in July. I was then passed to the manager, who told me my last payment was 8/30 (which contradicted my cancellation email). Wanting to be cooperative, I paid over the phone—but later checked my ABC email and confirmed that my last payment should have been 7/30, with my account ending 8/29.
I called back to clear it up, apologized for the confusion, and requested a refund for both the $3.95 and the extra monthly charge. The manager then admitted she was “all over the place” and that my account “was saying a lot of things,” and told me she’d call me back. That was the end of it—no resolution, no refund, no confirmation that my membership is even canceled.
This has been nothing but a headache. Between the misinformation, random charges, and lack of professionalism, I would not recommend