1 /5 Ryan Akers: I’ve been a loyal member of this gym since 2017, and I feel compelled to share my extremely disappointing experience over the years. Since the original owner sold the business, there has been a significant decline in both management and facilities. As someone who has visited and managed numerous gyms, I can confidently say this is by far the worst-staffed, dirtiest, and most unprofessional gym I’ve ever encountered.
Working with the current management under Liberty has been extremely challenging. Beyond poor customer service, the gym has a troubling history of misconduct. The previous manager was allegedly involved in embezzling funds from both the gym and its members. Additionally, I experienced ongoing harassment from another former manager, Jordan, who repeatedly accused me of conducting personal training sessions while I was simply assisting a friend and real estate client with weightlifting. Despite my repeated explanations, these accusations persisted. Furthermore, I faced intimidation when Jordan and his brother would surround me during my pre-workout prayers, creating an uncomfortable and hostile environment. This pattern of mismanagement continues to undermine the gym’s current operations.
The facility itself suffers greatly. The equipment is frequently broken, poorly maintained, and in a consistently unhygienic state. I and several other members have witnessed conditions that have led to serious health concerns, including cases of STDs and bacterial infections allegedly contracted from using the gym equipment.
Furthermore, the overall environment is unsafe and unregulated. There have been frequent incidents where teenagers have been caught sneaking into private areas designated for more intense workouts. Additionally, I have personally encountered unsettling scenes in the bathroom facilities during late hours, where inappropriate conduct between patrons was observed.
To make matters worse, I have experienced multiple instances of being double and even triple charged on my credit card. When I addressed these concerns with the gym’s management, I was met with dismissive responses, where I was ultimately blamed for the billing errors with no viable resolution provided.
After so many unresolved issues and declining standards, I, along with many other long-term members, have decided to cancel our memberships. As a business owner, I understand the importance of maintaining high standards for customer care and facility maintenance. Unfortunately, this gym falls drastically short in every aspect.
I urge potential members to exercise caution. Check your account charges carefully and consider other options—there are far better gyms available that respect their community and provide the quality service that members deserve.
