On Site Auto Repair - Santa Rosa (CA)

Michelle A. After someone backed into me (and didnt even leave a note!) I needed a bummer straightening, which required brackets to be heated and bent to correct angle and weld. They did it very next day, quick, and fair price. Would recommend!

Julia Young So greatful to have found an honest and reliable mechanic! This shop is the best! We have taken both of our vehicles here. Always quick and has done an amazing job keeping our well loved vehicles on the road! Highly recommend!

Flappy Flapjacks I only had one experience, they seem highly skilled and proficient. And although I had got very upset with them for starting unauthorized work, I still give them 5 out of 5 stars. I will take my car back for maintenance or repairs to them, almost exclusively. - My belt was making noises so I took it to replace it. The owner came out and instantly and correctly recognized the real problems. An oil leak ....that I knew about but didnt realize it was causing the belt to start to fail. A common problem with BMWs. But the oil could be damaging other components also. He told me exactly where the leak was and what its doing and what it could be doing and what needed to be done to fix it. The miscommunication happened because they were supposed to just look at what is happening, the damage and what needs to be done and then get back to me with a quote or something. But instead I have to walk in there a week later and ask whats going on with my car and they say "its being fixed". This really upset me because I dont know what was being fixed, or at what cost. The owners not great at returning calls. Its not that I thought they were ripping me off but if the valve cover or other main seals need changed, then that would cost a lot of money and I would have to consider my options. I completely believe the shop is honest. - The work that they needed to do on my car was definitely needed and the price they charged me was reasonable. Dealing and talking to some of their mechanics and watching, they seem highly proficient and skilled. My general impression of the owner and the shop is that he is an well-liked guy in the neighborhood and county and seems very trustworthy. Trust seems to be a mechanics major problem. I trust this shop.

Cathiemarie Fling This is a small but busy shop because Carlos, the owner, knows what hes doing and does it well. I was referred to him by both Napa Auto. AND. OReillys auto parts shops as the guy to go to when l had trouble starting my car . Carlos fixed the problem the same day l brought it in and l dont feel like l was overcharged or taken advantage of because Im an old lady. Ill take my van back to him if l ever need repair work done on my van again.

David Slack Them guys were very helpful

Lynette Bartlett Great Michanics!!!!

Christina LeMieux This is just an update. I reviewed On Site Auto several years ago. The other day I took my car in for something minor and realized that it’s been a while since my first review for them in 2018. I just wanted to say that these guys are still the absolute best. Not only professional and excellent at what they do (they have kept my 2016 running perfect more efficiently and cost-effectively than the dealer)… but they are also good, kind folks, which is something you don’t always see. Thank you On Site, for continuing to be a great example of a business serving your community that you can take pride in. I always refer people over there whenever someone’s wondering about a good and honest auto repair shop and I will continue to choose you guys every time.

Edgar Lopez He did a great job, he came to me with few miner issues with the car as he stared doing the work , and let me know that he could do the fix next time that I get my oil change. Definitely I will recommend him to my fellas friends

Jacqui Gaulden Andrew has been the most straight up and honest mechanic Ive ever worked with. Ive found mechanics to be intimidating in the past, but Andrew and Chuck put me right at ease. They worked tirelessly on my old Chevy truck and went above and beyond to keep her purring. I will be back when she acts up again. Highly recommend this shop for the honesty, integrity, and thorough care of my vehicle. Thank you!!!