5 /5 Flappy Flapjacks: I only had one experience, they seem highly skilled and proficient.
And although I had got very upset with them for starting unauthorized work, I still give them 5 out of 5 stars.
I will take my car back for maintenance or repairs to them, almost exclusively.
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My belt was making noises so I took it to replace it. The owner came out and instantly and correctly recognized the real problems. An oil leak ....that I knew about but didnt realize it was causing the belt to start to fail. A common problem with BMWs. But the oil could be damaging other components also.
He told me exactly where the leak was and what its doing and what it could be doing and what needed to be done to fix it.
The miscommunication happened because they were supposed to just look at what is happening, the damage and what needs to be done and then get back to me with a quote or something.
But instead I have to walk in there a week later and ask whats going on with my car and they say "its being fixed".
This really upset me because I dont know what was being fixed, or at what cost. The owners not great at returning calls.
Its not that I thought they were ripping me off but if the valve cover or other main seals need changed, then that would cost a lot of money and I would have to consider my options.
I completely believe the shop is honest.
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The work that they needed to do on my car was definitely needed and the price they charged me was reasonable. Dealing and talking to some of their mechanics and watching, they seem highly proficient and skilled.
My general impression of the owner and the shop is that he is an well-liked guy in the neighborhood and county and seems very trustworthy.
Trust seems to be a mechanics major problem.
I trust this shop.
