Mattesons Auto Repair - Pacific Grove (CA)

5 /5 Ryan Kittell: I brought my van in with what I was convinced was a need for new brake pads and rotors. Any other place could have taken that and run with doing the job. As a testimony to their integrity and honesty, they went through their checks and called me back. They said my brakes and pads were good and I did not need any service. Thank you so much for the piece of mind and assurance. Would highly recommend.

5 /5 Tana: I am posting a five star review for several reasons. First, I felt the technician was very honest. He was unable to fix the vehicle because it was a dealership problem with the codes. He did not charge me and gave me some really helpful information about the problems to help the dealer. Second, the staff is really friendly. I appreciated the quick service and their work ability with my schedule. So even though the car did not get fixed, I would go to them again

5 /5 Katherine Wunder Lunceford: We can’t say enough great things about these guys! While traveling the PCH, our undercarriage cover came loose and needed to be re-secured. They took the car into a bay immediately and we were out of there in 15 minutes-didn’t even charge us! Would highly recommend to anyone needing auto service in Pacific Grove. Incredibly friendly service as well. Such great guys!

2 /5 Яшко: Update: The owner reached out, which is normally a good indicator that theres a level of responsibility and care within the organization. Hopefully this is a one-off situation, and we can resolve this together. DO NOT USE their services. We had an old change and they forgot to put the drain plug back into the vehicle. Now we are stranded in Castroville with three kids, and no mechanics shops are open. They charged us $131 for an oil change. Now I have to get an uber to get my kids home 30 minutes away, a tow truck, and we will miss our $800 event in San Francisco.

5 /5 Jacquelyn Hay: Once again, I have received exceptional service from Matteson’s Auto Repair. Recently, I stopped in without an appointment because my car was not accelerating properly. I just had AAA come out for a battery charge before the problem started . I explained to the receptionist that I needed to have it checked soon because I was on my way to work and was concerned about driving 45 minutes to my office. She stepped into the next room and talked to the owner Mike, who stopped what he was doing, and took it on a test drive. We drove around for 10 - 15 minutes and when no danger, lights came on he was puzzled, and suggested I leave it for the day so his crew could check it out. He offered to give me a ride home so he could take the car back. Then he turned the car off and restarted it, which reset the computer, and it drove perfectly fine after that. The fact that they heard my concern about getting to work timely and handled it expeditiously was great customer service! Then to top it off Mike insisted there was no charge. My previous experiences have been equally impressive. Besides the excellent job they do with maintenance services, when I had a tire sensor alert go on and went in, they repaired the tire immediately , I didn’t have to wait or come back. They always give an accurate estimate with no surprise charges at the end. They don’t upsell and pricing is good. Plus everyone is always professional and friendly. I love this place!