5 /5 Jacquelyn Hay: Once again, I have received exceptional service from Matteson’s Auto Repair. Recently, I stopped in without an appointment because my car was not accelerating properly. I just had AAA come out for a battery charge before the problem started . I explained to the receptionist that I needed to have it checked soon because I was on my way to work and was concerned about driving 45 minutes to my office. She stepped into the next room and talked to the owner Mike, who stopped what he was doing, and took it on a test drive. We drove around for 10 - 15 minutes and when no danger, lights came on he was puzzled, and suggested I leave it for the day so his crew could check it out. He offered to give me a ride home so he could take the car back. Then he turned the car off and restarted it, which reset the computer, and it drove perfectly fine after that. The fact that they heard my concern about getting to work timely and handled it expeditiously was great customer service! Then to top it off Mike insisted there was no charge. My previous experiences have been equally impressive. Besides the excellent job they do with maintenance services, when I had a tire sensor alert go on and went in, they repaired the tire immediately , I didn’t have to wait or come back. They always give an accurate estimate with no surprise charges at the end. They don’t upsell and pricing is good. Plus everyone is always professional and friendly. I love this place!
