1 /5 Ross Gallo: I had an unfortunate experience with Alexis E. at the front desk in the emergency room. When I first arrived, feeling faint and unwell, I took a seat in an empty area near the front. Alexis immediately raised her voice, telling me I wasnāt allowed to sit there and had to stand while waiting. I complied, not wanting to escalate the situation, despite feeling unsteady.When it was our turn, my mother explained that we didnāt speak English, and Alexis rolled her eyes. A kind gentleman nearby noticed her attitude and offered to help translate for us. However, Alexis became upset with him as well yelling at him as well ,telling him to sit down and stating, āYou canāt translate for them.ā This left us feeling uncomfortable and unsure of how to proceed.Eventually, she brought over an iPad for translation but placed it down with such force that it hit the plastic barrier, making us feel even more unwelcome. I found her behavior unprofessional and unnecessarily rude, especially in such a stressful situation. I wish our experience entering the ER had been handled with more compassion and respect.