2 /5 Amanda Thompson: Recently, my frail senior mother was admitted to Trios Southridge Medical Center for a severe case of pneumonia, exacerbated by her existing COPD and the season.
Upon initial observation, the care team appeared to be caring, empathetic, and supportive. However, concerns regarding the quality of care, healing, and patient safety soon arose.
Dr. Watson and the hospital administrators appear to prioritize revenue generation over patient well-being. Patient interviews conducted by these individuals were conducted with my mother, who was in no state to provide such informed consent.
My mother has been experiencing borderline lucidity, fever, and extreme fatigue. She was compelled to participate in physical therapy, and the physical therapy associate deemed her safe for discharge, despite her condition and only witnessing her walk to the restroom. This oversight has resulted in my mother’s insurance provider refusing to cover any further hospital days.
This situation places my mother in a vulnerable state, putting her in more significant risk to my mother’s health, especially considering her ongoing illness, fever, and severe diarrhea.
The care team and their administrative support have shifted from caring and courteous to resorting to demeaning language, such as asserting that they are a "business" and no longer prioritize the health and well-being of their patients in the name of profit.
This entire experience has been profoundly distressing for my mother, causing her emotional trauma and a sense of loss. Despite her clear and explicit statements to nurses and the on-staff physician that her daughter holds both durable power of attorney and full medical power of attorney, her concerns were disregarded.
Due to this unacceptable experience, I am compelled to refrain from recommending Trios Southridge Medical Center to anyone.
Sincerely,
A. Thompson
