Prime Auto LLC - Kennewick (WA)

Nick H Black Butte did a great job on a couple of my vehicles so far, great work, great service, reasonable price. And gets the job done in a timely manner. I would highly recommend Black Butte for any auto repair. And I will be bring my vehicles to them for sure.

Thomas Flood Very courteous, professional, and prompt. I brought my truck in with a stuck EGR valve and they fixed the issue, and were very hospitable to me and my dog while we waited for the service to be performed.

Cheri Davis Sas tested my alternator for free and when they didnt have the part they werent shy to recommend somewhere else. Side note to the employee with the since of humor that put a smell me sign on the coworkers back I loved the workplace fun. Even if you were told to remove it.

Kathleen Sisco Genesis is a gem! Matt is nice and knowledgeable, Moe in the office is so helpful and pleasant. I was beyond happy to find a place that services Toyotas and Lexus because Ive been so disappointed in the dealerships here and in Hermiston. We took our Camry in for diagnostics, Matt said it was safe to drive (whew!!), and they sent us a text linking us to the invoices and estimates of the parts, labor, etc. So we know about how much it will cost to get the car up to snuff. No BS, just the facts, and weve had an awesome, easy experience so far. Highly recommend!!

Lacy Amazing customer service. Dan went above and beyond to my family and I back on the road. Highly reccomend! Will be back again for a different car fix! Thank you again so much!

Debbie Gregoire I took my Lexus to them for a second opinion and they spoke the truth and gave wise advice after Toyota of Tri-Cities tried to have me spend $6,500 on a repair. They quoted me $5,000 but encouraged me to take it to the Lexus Service in Spokane and reassured me it was still under warranty. I appreciated their integrity and will take my vehicle to them from now on.

Karine Klempel They fixed my air-conditioning perfectly and it didnt break the bank. Thank you.

Tara Farquhar Jason at Roys garage is by far the best. Hes worked on my car and SUV ... Great prices awesome service. Love that he takes the time on short notice to look at my vehicle and answer any questions I need help with. Definitely recommend :)

Chuck L. Update: Had another great experience with new 2020 2500 Cummins Ram Jan 2021 for routine maintenance, Thank you all again. Just had my first interaction with WRAR this past week 08/19. They we extremely courteous and excellent to work with. I made my appointment to have an aftermarket Bull Bar installed on my Ram 1500 Sport Truck. They got me in very quickly and did a great job and got me my truck back the same day. They offered me a ride home or work which was very kind of them even though I had a ride set up already. The install work so far is great... They even did a follow up via text to make sure I was happy with the work, Thank you WRAR. AS my newer vehicles go out of there manufacture warrantys I plan to use them for all my maintenance in the coming year. We try and support our local city businesss as much as possible in WR. Want to keep them here and its so convenient too. Their prices seem fair and competitive for the Tri Cities area as well. Will use them again! A++ for service and communication and friendliness. Update 06/04/2020 Took my 2nd vehicle in for routine maintenance on our 17 Honda Accord sport. Once again WRAR did a wonderful job. Montana was awesome as always at handling everything from delivery to pickup. Thanks again for being the best Automotive and honest repair shop in West Richland. Will be back....