Prime Auto LLC - Kennewick (WA)

Lindsay Johnston This company seems awesome. They have a shuttle service which is really helpful. They got me in last minute before a big road trip. The guy who drove the shuttle had so many great things to say about the company —“best boss I’ve ever had.” The inspection report they texted me was really handy and easy to understand. They weren’t trying to nickel and dime me. I mentioned that I was pretty handy and they said I could save $30 by fixing my taillight myself. That type of service makes me WANT to support them and give them my money. THANK YOU!

Chris Lopez Great mechanic, very trustworthy and stands behind his work. Great prices too! Would recommend to anyone!

pete7317 Mike truly saved our trip. Our alternator went out on our trip to the Oregon coast. He was able to help us out on a Sunday and got us back on the road in no time. Wonderful experience and would use him again in a second!

Joe Omlor My Nissan was losing freon overnight after being filled. I took my car to AAMCO and I have cold air, no loss of freon. They are very courteous and understanding. Great service an my truck also!

Darlene Meigs I so appreciate Josh and his crew, they give me the confidence and trust that I havent had in a mechanic service ever before. As a woman I always worry about being over charged or having unnecessary repairs and just not being heard. Never have I felt this way going to Redline Automotive. You guys are the best! Thank you.

Chuck L. Update: Had another great experience with new 2020 2500 Cummins Ram Jan 2021 for routine maintenance, Thank you all again. Just had my first interaction with WRAR this past week 08/19. They we extremely courteous and excellent to work with. I made my appointment to have an aftermarket Bull Bar installed on my Ram 1500 Sport Truck. They got me in very quickly and did a great job and got me my truck back the same day. They offered me a ride home or work which was very kind of them even though I had a ride set up already. The install work so far is great... They even did a follow up via text to make sure I was happy with the work, Thank you WRAR. AS my newer vehicles go out of there manufacture warrantys I plan to use them for all my maintenance in the coming year. We try and support our local city businesss as much as possible in WR. Want to keep them here and its so convenient too. Their prices seem fair and competitive for the Tri Cities area as well. Will use them again! A++ for service and communication and friendliness. Update 06/04/2020 Took my 2nd vehicle in for routine maintenance on our 17 Honda Accord sport. Once again WRAR did a wonderful job. Montana was awesome as always at handling everything from delivery to pickup. Thanks again for being the best Automotive and honest repair shop in West Richland. Will be back....

MA Burke Keith was able to fit me in within a couple of days; came over and diagnosed my battery issues, identified the cause, charged it up, and asked a reasonable price for his time. He ensured there were no other hidden electrical issues causing the battery to drain and didnt try to create drama or insinuate that anything else was needed or would be needed. I trust him and appreciate his professionalism.

Lacy Amazing customer service. Dan went above and beyond to my family and I back on the road. Highly reccomend! Will be back again for a different car fix! Thank you again so much!

Andrew Brasser Needed a new car FAB. The technician came out to the car and within 5-10 minutes had our new FAB done and ready to go.

Justin Ford First off, Andy is a rock star.  I dont use that term lightly, but Ill explain more below. We have been struggling to get our 5.7L I/O running this whole boating season. After having the carb rebuilt elsewhere and being assured that everything was tip top, we dropped the boat in on the Columbia and the boat wouldnt start. After a quick Google search, we found Performance Carburetor Services. We met with Andy around closing time and ran through the issues. The next day, Andy had rebuilt the carb, fixed issues the other mechanic had introduced and then met us on the water to make sure the boat would start and run as it should, and ended up finding the root cause of our issues, which had been a failed electric choke thermostat power line. Andy adjusted the carb to run as is intended, and got us out on the water, and ended up diagnosing an unrelated ignition problem to boot. Andys skill, knowledge, and integrity are top notch. I would drive from Seattle back to tri cities for future maintenance on the boat and my cars for the expertise and professionalism experienced with Andy and Performance Carburetor.