Lourdes Health - Pasco (WA)

2 /5 Nichole Mercado: The reason I give 2 stars is emergency department staff. The blond older lady thought it appropriate to cuss at a drunk minor who I was busy trying to keep under control and then they banned me from the hospital cause they did not even ask to make sure my son was legally mine and CPS had to correct them so I was stuck outside while worried about my son. Every other department you rock but the ladies at the front desk in the ER go screw yourselves

5 /5 Patricia Brewster: I visited the emergency room last Thursday and had a fantastic experience. Every person I interacted with— from registration and the triage nurse to the doctors and imaging technician— was professional and supportive. Although I was hesitant to go in due to a work injury, I felt cared for throughout the process. At one point, when my phone was about to die, the registration staff kindly lent me her charger, which was truly appreciated.

4 /5 J: Other than the check-in/registration part (which was horrible - really backed up, no place to sit, expected to do all their work by filling out forms on a tablet and taking pictures of insurance cards), the rest of the experience was very good. Friendly, helpful team members in the same day surgery area who seemed to really care about the patients and our comfort. _

5 /5 Nichole Jensen: The E.R doctor (I think his name was Jeffery) his Nurse & respiratory gal were amazing. We went in last Thursday night because my son had sliced his finger pretty bad. They were so sweet to him. They were so kind to my husband and I. As we were both a wreck from the incident. Thank you guys for all your hard work. Thank you for being so kind to my family. ♥️

5 /5 Joe Blo: I had an outpatient procedure under anesthesia on Monday Jan 13, 2025. This kind of thing is never fun so of course I was not looking forward to it. What a fantastic experience; from being able to "register" days ahead of time via text, to a very quick "check in," going back to my room, meeting the doctor and anesthesia provider, painless IV start, then back for the procedure, recovery, check out, and back home. All very smooth and efficient. Fantastic staff and facility. Everyone was so caring and concerned about my wellbeing, always asking if they could get me anything or do anything to make me more comfortable. My wife was able to wait for me in my own private room with TV, and they checked in on her as well while I was gone to make sure she was comfortable. I appreciated that my wife was able to pull up to a dedicated "load out" door and pick me up upon leaving, so I didnt need to be wheeled back through the facility to the front door while I was groggy. I would specifically like to call out Marisa (front desk,) Becky, Mary, Mike, Brenda, Mai, Orino (?), and Dr. Belcaster for taking such great care of me. What a wonderful place. Lourdes will always be my first choice.