Williamson County Regional Animal Shelter - Georgetown (TX)

CHIEFATK My wife was supposed to have a procedure at the S&W radiology clinic in Round Rock. The doctor wrote a prescription for the procedure prep that included a portion that was taken off of the market and not available. We didnt know that and the doctor was not aware of it. We tried to fill the prescription at S&W but it was not available. We also tried the pharmacies at Ft Hood, Walmart, Walgreen and CVS. All pharmacies said they couldnt fill the prescription except the CVS pharmacy. There was a problem at first but the prescription was filled and we paid $141.39. At no time did anyone explain any problem with the prescription except that it was not available. My wife reported to the radiology clinic in Round Rock, and checked in. When the attending personnel called for my wife to report for the start of her procedure she was denied because a part of the prescription was not completed. In my internet research, I discovered that the missing part of the prescription was Magnesium Citrate, a form of laxitive. The prescribing physician was Dr Shobossy and a conversation with him revealed that he was not aware of the Magnesium Citrate being removed from the market and not available. So, in my humble opinion, this problem was the direct result of Scott and White not us. My wife is 84 years old and disabled, we should not be required to ascertain wether or not a doctor writes a serviceable prescription. We have requested reimbursement from the Scott and White billing department, numerous times, only to be met with a negative attitude and disallowance of any reimbursement. I have exchanged emails, notes on my wifes My Chart and several phone calls. Never a discussion with anyone in billing except that the reimbursement was not approved. The person who disapproved our request never attempted to personally contact us or discuss the problem. Again, we are requesting the reimbursement of the full $141.39. We have done what would be normally required of a patient, Scott and White did not and the billing department did everything possible to discourage any reimbursement or approval of our requests.

Carrie McNulty My last dermatology visit was very uncomfortable. It took me 4 years to go back. This time, with ARC, was the opposite. A great experience and feeling relieved she caught and performed a biopsy on a lesion. Thank you for your care

Steven Steel This place is incredible. At my age (52) things get a little more serious. They have been nothing but absolutely incredible from day one. Dr. OBREGON is a new Dr. there, and is a great guy. When I have made my last few appointments, Wanda has been the one I’ve talked to every time. (Luck of the draw I guess). Nothing but true caring and a kind attitude every time.

Brandy Marie Dr. Hawkins is by far the best Dr I have seen at any emergency room. Hes extremely thorough. I was just there a few days ago and the ladies were also phenomenal. However, they didnt find anything wrong. I was still in pain and needed a second opinion. Not only did he go above and beyond, but he made me feel comfortable with female issues. Brandy the NP was not there this evening, but shes also fabulous along with Celie. Im so sorry if I misspelled your name. Keep up the great work! Thank you so much!

Luke Madsen Had to visit the ER with my daughter. Gotta say, best hospital experience EVER! From the people who screen at the front door to the nurses and Drs bedside manner, this was a wonderful experience considering it was an ER visit. Everyone was friendly, personable, and the Drs explained everything in a very understandable way. Medicine made sense to us. Every person who walked out of the room we followed up with, "Wow, theyre so friendly here." Its like we were all family.

S Henderson Although I reside in Houston and see doctors here, I always ask and/or sign authorization for my medical records to be passed on to Dr. Willis. Unfortunately, this does not happen, though I continue to remind the ones I see in Houston. I now share my records with Dr. Willis when I make an appointment to see him. Because he is such a caring, competent physician, he works with me in insuring I get the best of care. Thank you, Dr. Willis, for being the caring and attentive physician you are AND having well trained, competent Staff to assist you. I greatly appreciate how you work with my other local physician to ensure my healthcare is comprehensive. You are the best!

K Mallory I recently visited BSW for a non-emergency health issue, and I must say that my experience was overwhelmingly positive. From the moment I walked in, I felt welcomed by the friendly front desk staff who greeted me with warm smiles. The atmosphere of the office was calm and inviting. I appreciated how thorough Dr. McCreary-Fielder was. She conducted a comprehensive assessment and provided clear explanations about my condition and treatment options. It was evident that she genuinely cared about my well-being. After our discussion, she ensured that I understood the next steps and even followed up with additional resources for managing my health.

Caroline Stock We’ve taken our daughter to Family ER multiple times, and they’ve always been amazing! The staff is super kind and great with little ones. They get us in and out quickly without ever making us feel rushed. It’s great knowing we have a place we can count on for fast, friendly care. Highly recommend!

Wendy Riskey I received great care at St Davids! I felt confident in their assessment of my condition. My nurse Rudy was amazing! The Emergency Department was slammed and he had 4 other patients, from what I could tell, and he still took great care of me! Dr. Melton kept me informed of what tests they were doing and why so they could assess my condition. I wouldnt hesitate to go back but hopefully wont ever need to in the future!