Baylor Scott & White Clinic - Georgetown West - Georgetown (TX)

CHIEFATK My wife was supposed to have a procedure at the S&W radiology clinic in Round Rock. The doctor wrote a prescription for the procedure prep that included a portion that was taken off of the market and not available. We didnt know that and the doctor was not aware of it. We tried to fill the prescription at S&W but it was not available. We also tried the pharmacies at Ft Hood, Walmart, Walgreen and CVS. All pharmacies said they couldnt fill the prescription except the CVS pharmacy. There was a problem at first but the prescription was filled and we paid $141.39. At no time did anyone explain any problem with the prescription except that it was not available. My wife reported to the radiology clinic in Round Rock, and checked in. When the attending personnel called for my wife to report for the start of her procedure she was denied because a part of the prescription was not completed. In my internet research, I discovered that the missing part of the prescription was Magnesium Citrate, a form of laxitive. The prescribing physician was Dr Shobossy and a conversation with him revealed that he was not aware of the Magnesium Citrate being removed from the market and not available. So, in my humble opinion, this problem was the direct result of Scott and White not us. My wife is 84 years old and disabled, we should not be required to ascertain wether or not a doctor writes a serviceable prescription. We have requested reimbursement from the Scott and White billing department, numerous times, only to be met with a negative attitude and disallowance of any reimbursement. I have exchanged emails, notes on my wifes My Chart and several phone calls. Never a discussion with anyone in billing except that the reimbursement was not approved. The person who disapproved our request never attempted to personally contact us or discuss the problem. Again, we are requesting the reimbursement of the full $141.39. We have done what would be normally required of a patient, Scott and White did not and the billing department did everything possible to discourage any reimbursement or approval of our requests.

Davis Yehloe “Yehloe” I had a really good experience at this clinical office. Dr. Phillips shows her knowledge of your symptoms and the meds she provides to me. I felt very comfortable with Dr. Phillips and would recommend her to anyone. Thank you so much for your awesome care and services.

Brian Pablo Love this place! Dr. Vega was amazing with my daughters appointment. Super easy process to get started and overall great experience! Thank you so much!

Pat Sims I have complete trust in Dr. Willingham. He’s very thorough and attentive during my visits and makes every effort to insure he provides the best care possible. He makes sure I feel it all about me and never rushes me to leave!

Don Logan I went to Dr. Otto as a new patient and my experience could not have been any better. The office staff were all very courteous, but also efficient and helpful. Dr. Otto was very thorough for basically a get to know you appointment, he spent additional time giving me a lot of useful information about the community, and some other specialist Dr.s that I might need. When my records were received from my previous family Dr, the office staff actually spent the time and reviewed my medical history and then called me with a recommendation for a specialist and followed through by forwarding everything needed to see the specialist. I feel that the staff and Dr Otto went way beyond just what was necessary. I highly recommend Dr Otto and the Family Medical Center of Georgetown

ALICIA RICHARDS Dr. Frank Betenski is the absolute best!!

Aaron Williams my wife took my three year old in for a severe allergic reaction. when i got there they wouldnt let me back to see him because there were already two visitors even though they had already left. when my wife came out she told me they made her sit in a room with my 3 and 7 year old while a detoxing drunk screamed about being molested with great detail and they wouldnt let her get my kids away from him so she had to sit and listen to his whole disgusting tale with my two children. horrible. they treat you like cattle. they forced my young children to listen to everything. they made a bad situation worse.

Anthony Earls Dr. Chuo is awesome! I have been going to him for multiple years now. He has great advice. He is easy to talk to. He is also very thorough in his explanations. Highly recommend him to be your primary doctor.