Baylor Scott & White Clinic - Georgetown - Georgetown (TX)

3 /5 CHIEFATK: My wife was supposed to have a procedure at the S&W radiology clinic in Round Rock. The doctor wrote a prescription for the procedure prep that included a portion that was taken off of the market and not available. We didnt know that and the doctor was not aware of it. We tried to fill the prescription at S&W but it was not available. We also tried the pharmacies at Ft Hood, Walmart, Walgreen and CVS. All pharmacies said they couldnt fill the prescription except the CVS pharmacy. There was a problem at first but the prescription was filled and we paid $141.39. At no time did anyone explain any problem with the prescription except that it was not available. My wife reported to the radiology clinic in Round Rock, and checked in. When the attending personnel called for my wife to report for the start of her procedure she was denied because a part of the prescription was not completed. In my internet research, I discovered that the missing part of the prescription was Magnesium Citrate, a form of laxitive. The prescribing physician was Dr Shobossy and a conversation with him revealed that he was not aware of the Magnesium Citrate being removed from the market and not available. So, in my humble opinion, this problem was the direct result of Scott and White not us. My wife is 84 years old and disabled, we should not be required to ascertain wether or not a doctor writes a serviceable prescription. We have requested reimbursement from the Scott and White billing department, numerous times, only to be met with a negative attitude and disallowance of any reimbursement. I have exchanged emails, notes on my wifes My Chart and several phone calls. Never a discussion with anyone in billing except that the reimbursement was not approved. The person who disapproved our request never attempted to personally contact us or discuss the problem. Again, we are requesting the reimbursement of the full $141.39. We have done what would be normally required of a patient, Scott and White did not and the billing department did everything possible to discourage any reimbursement or approval of our requests.

1 /5 Cheyenne Morris: I went in for a sick visit and they did a flu and Covid test (which I have done plenty of times before) and then was slapped with a $300 bill for the Covid test. I understand that you can request an estimate for services rendered but if I’ve had this done (my husband and kids too) many times in the past few years that all of the sudden just the Covid test was not longer going to be covered then I feel like it was sketchy for them to not mention that. If I had known, I would have gone down the street and paid $10 for a Covid test from Walgreens.

1 /5 Sherry Claytor: Fraud/ bait and switch right here. I went there due to discount if you are private/ self pay. I paid 280.20 when I walked in door. 1325.00 for an office visit is ridiculous. I had no access to these documents until after I had seen doctor. Plus I drove an hour to get there. I could have paid 160 at urgent care in my town. And the Williams drive location came up as an urgent care when I googled it.

1 /5 Donna Hernandez: So this morning I call and make an appointment. The lady said Georgetown was the only clinic available but with lots of afternoon appointments. I live in Temple but work in Hutto so completely out of the way but I was in pain and booked the appointment. I was told 2:50pm and never got a confirmation on my phone. I arrived at 2:55pm and they canceled my appointment because I was late not because they were busy but because I was 15 minutes late for being told the wrong time. My appointment was 2:40 not 2:50 so they canceled me once I got there. They lady at the check-in desk and a white lady in green scrubs were rude acted like they didnt care all the while Im standing there in pain. After getting no wheres I walked off not once did they tell me just go next door to the urgent care. No instead I had to look up another clinic and now Im waiting for 2 hrs to be seen. Not only did I waste time, gas, work but I was not even helped in the least by this clinic. Ive been a patient over 10 years and this is a first for me Ive never been canceled while standing there. Like I said worst clinic by far they definitely need some training on customer service and compassion. P.S. that clinic was empty feeakin sad.