USA Transmissions & Complete Auto Repair - Lufkin (TX)

2 /5 Kendra Phillips: My car was taken there by dealership to repair the transmission. I am grateful that they were able to get it done fast. However when I received the vehicle back it would not even crank. I called the shop and made him aware of this he than agreed to look at it again. I took it in after changing the battery and terminals. Told him exactly what it was doing. He had the vehicle for another two days and proceeded to tell me exactly what I told him was wrong with it when I dropped it off. I am now almost a month after the repair still without a vehicle because they messed up the wiring on the vehicle as well as damaged the yaw rate sensor leaving the car without traction. Fast is not always better in this case please find a shop that knows what they are doing when repairing your transmission because USA is not it......

1 /5 Grant Bowman: They tired to say my th400 wasn’t rebuildable, and that it was total junk and wanted me to pay for taking it apart. However I knew it wasn’t in bad condition So I took it to another shop and they laughed and said it was most definitely worth rebuilding. Basically wasted 2 weeks of time on my project truck. i definitely won’t ever be coming back. Epic fail of a transmission shop

1 /5 Christie Hebert: Not a very good business man worked on daughters transmission and knocked off vacuum line car won’t start and keeps dieing . He try’s to say he’s a professional and knows he didn’t do that but a certified mechanic said it happens all the time so now we haft to pay someone else to fix his mistakes And like i said he’s very cocky unprofessional

5 /5 Briana Baker: Originally took my car to local Chevy dealership to get my transmission checked out, and they came back two days later saying my transmission was shot and that there was metal shavings all in the fluids. The dealership wanted to charge me $7,500 for a new one so I decided to take it to USA Transmission to get a second opinion. After a day of having it they found out that my car was 2 quarts low on fluids and that there was no noticeable signs that the dealership had checked my fluids/transmission to begin with. Just to be sure that everything was correct USA Transmission did a complete full service on my transmission, and after refilling all of the fluids and replacing the filter, which had zero metal shaving in it, my car runs like a dream. In the end USA Transmission couldve easily tried to sell me a new transmission/rebuild for a cheaper price knowing that I already had it diagnosed by the dealership, and I wouldnt have know any better. Instead they were honest in their diagnoses, which saved my thousands of dollars and a lot of headaches. So, in my opinion USA Transmission is one of the few honest mechanics left, and I will continue giving them my business in the future.

5 /5 Michael Birchell: Had a great experience. Transmission went out in my car and they where able to diagnose the issue and change the transmission in a few days. Everyone else in town wanted me to rent a car for 2 or 3 weeks. The new owners are respectful and great to work with. Wish the old reviews of the old owners could be removed, because they do not reflect the new management.