Loving Honda Service Center - Lufkin (TX)

1 /5 Russell Catlin: About 3 weeks ago I call about my 2021CRV with less than 40000 miles. Ever warning washing off. I was told it could be serviced on 24 March. I told them that I had purchased my car at Living with an extended warranty. Told I would have to wait until 24 March. Drove to the dealership and was treated bad and told to take it to another Honda dealership by someone who said he is the sales manager. Went to Loving Nissan talked to the manager and he sent me to see Trey at Loving Toyota. I told him what happened.I also told him I wanted to talk to the owner of Loving Honda. I got a call from the manager of Loving Nissan later that day. Was told to bring in my car on Monday they checked to out and had to order parts. I took it in on the 30 January. All the warnings warnings were off. To day February 15 when I went to drive my car I tried to use the cruise control and it was not working. I called and left a message for Trey to speak with him about the car if he could give me a call. He never called me. I really want to speak to the owner of all the Loving dealership. I have told 3 managers and still havent been called by the owner.

2 /5 b Grant: Always has been my go to Honda place, but this past visit they 1.) refused to honor my maintenance contract, costing me $100+ more than anticipated, 2.) jammed my glove compartment in the OPEN position and 3.) made it impossible to open my trunk. Points 2 & 3 addressed by my mechanic son-in-law.

4 /5 J T: Service has always been good once I have an appointment. The problem is scheduling an appointment in the first place. Its always a challenge to get someone on the phone. They should consider allowing the receptionist to schedule appointments since the service guys are often busy with customers.

5 /5 Meko Simms: Always satisfied. Polite. Fast yet high quality service. Austin is always quick and knowledgeable to my questions. I don’t feel like they take advantage of me and they are honest and put the safety of my vehicle first as they know it’s my only transportation for my kids.

4 /5 Debbi Rodriguez: Always easy to get in for maintenance service. Comfortable waiting area. Friendly staff.