Texas Health Huguley ER - Burleson (TX)

LaTonya Thompson I went to this This hospital today through emergency. And I was very impressed with the great service that I received. Everybody was SO nice and SO kind and professional to me. They treated me with the utmost respect, and they quickly assisted me. I was in and out in less than one hour. As a matter of fact, it only took them about 30 minutes to treat me and send my prescription to my pharmacy. I was very hesitant about coming there because I called emergency on yesterday, and I spoke with someone who was not very professional. But then I got transferred to a nurse named David, and he was so nice, kind, and professional. David was able to assist me over the phone and give me great advice. So, on today I decided to go in and the people were SO kind. I thought maybe I would get the negative person that I spoke with yesterday, but if she was there, I didnt notice. Also, I believe this hospital had a lot of negative reviews. But that was not my experience. I cant say enough about how well my visit went today. I was leary because I switched insurances, a this was the only hospital in my network, and it turned out to be very well. The physician who treated me through emergency name was Doctor Kyle. He was very knowledgeable and he had a solution very quickly. I highly recommended this hospital. I felt VERY comfortable coming there, and it was so nice and clean, and everyone was lovely.

Denise Gage Dr. Citrons NP Gail Smith was very attentive to my issue; however, the USMD system is awful! In order to call with a concern or get an appointment you have to go through their main call center. Then if you are lucky, you will be transferred to your doctor office. When a referral is made is remains in their system and is not scheduled for 24-48 hours despite the reason. For my dad, it wasnt scheduled at all. The call center said 24-48 hours to get approval but it had been three days. When she checked she saw no authorization was necessary so scheduled it 3 weeks out! This was for an urgent care situation. Once again the call center person determined whether it was urgent rather than assuming the PCP referral indicated that. The CT referral did not show up in their system and was scheduled a week out from when it was ordered. Overall, a very frustrating experience!

Dr. Ash Came here for a dental meeting. Lots of parking space and good wifi.

Rachel Cluiss I have been seeing these doctors since high school (Now I am 33) since before they moved to this location and I will follow them where ever they go! I highly recommend anyone who is looking, to choose this practice as their family doctor. I just received a sweet phone call from the girl who checked us in to follow up on how my daughter was feeling. The staff is so friendly and I just can not say enough good things about this practice and every one of the doctors we have seen there. They are good at what they do and they really do care!

JustBeingHonest Dr. Meredith is the best doctor I have ever been to. She is so kind and patient and listens to your concerns and questions. She doesn’t ever make you feel rushed even when they are rushed themselves. I can’t recommend a better place to go. The entire staff is phenomenal. The whole place is clean and quick. I’m never waiting in the waiting room or in line long at all. I don’t see many people having to wait long while I’m in there they constantly have the place flowing. I recommend this office.

Jeremy Crawford Dr. is amazing - takes time to answer questions, responds to calls and when in hospital. Amazing crew when I had surgery and amazing since. We have referred many friends and all are super pleased. Be prepared to get bumped If he has to do a surgery to save a life though. He could retire but keeps at it to help people, which in my case was lifesaving! Another cardiologist in town said I had no issues but I felt awful and they were wrong and get 5 stars, so know that when you make a decision!

Ashley Johnson I was an involuntary admit due to a psychosis episode. Let me start off by saying that I’ve worked at hospitals with direct contact with patients (I don’t want to explain more to remain anonymous). I had NEVER treated a patient the way I was treated at this ward. When you’re dealing with a patient under stress and in panic mode, you do not respond with an aggressive tone. You keep your hands visible at all times. Do what you need to do in order to de-escalate the situation. This “hospital”, if it can even be called that, did none of those things. I was billed $500+ btw, and had bruises all over my legs because I was struck