Baylor Scott & White Family Medicine - Fort Worth - Fort Worth (TX)

Denise Gage Dr. Citrons NP Gail Smith was very attentive to my issue; however, the USMD system is awful! In order to call with a concern or get an appointment you have to go through their main call center. Then if you are lucky, you will be transferred to your doctor office. When a referral is made is remains in their system and is not scheduled for 24-48 hours despite the reason. For my dad, it wasnt scheduled at all. The call center said 24-48 hours to get approval but it had been three days. When she checked she saw no authorization was necessary so scheduled it 3 weeks out! This was for an urgent care situation. Once again the call center person determined whether it was urgent rather than assuming the PCP referral indicated that. The CT referral did not show up in their system and was scheduled a week out from when it was ordered. Overall, a very frustrating experience!

Guillermo Avellan Jr. Sarah is the Best Primary Care Physician I’ve ever had. She’s very nice, sweet, helpful, and supportive, she really cares about my health, and she prescribes me all of the medical medications that I need. Also I always see Sarah as my Primary Care Physician here at this Medical Clinic once a month every single month.

Tee Russell Disappointed that everything has to be about money. If you come to your physical and have anything going on that you want to discuss. You have to change to a regular appointment. So basically, you can’t talk about anything else but your physical. Never heard of this. Then if you have tested positive for COVID, they won’t call anything in for you without you doing a virtual appointment which could be scheduled 2-4 days out. What’s the point after 5 days when you should be getting over it. I feel like I can’t get the adequate care without making sure I’m paying an extra dollar first. I would have understood calling something in but also scheduling the appointment but to just say no nothing until then doesn’t seem very empathetic or compassionate for your patients in my opinion.

Cameron Thompson This complaint is strictly in regards to security officer Dunn. This employee lacks compassion and care in regards to families that have just lost a loved one. Thankful for the nurses and managers to advocate for our family, but Officer Dunn has no concern or regard of the circumstances for families based on his interactions that were completely unnecessary, disrespectful, and does not fulfill the mission and heart of the hospital. I hope that he receives appropriate training to better serve the community otherwise he poses as a deficit to your hospital system.

Jack Jones I waited until my late 40s to establish a relationship with a doctor, and I can confidently say I hit a home run with Dr. Elizabeth Story. From day one, she’s been nothing short of outstanding. What sets her apart is how accessible she is—whether through phone, text, or in-office visits. As someone with a busy schedule, that kind of availability is invaluable. Dr. Story has the perfect balance of warmth and understanding, but she also gives it to you straight. She doesn’t sugarcoat things, and I appreciate that honesty when it comes to understanding my health and the steps I need to take to improve. Her delivery is clear, compassionate, and motivating, which makes all the difference. I also want to mention the incredible team that supports her. Whether you’re in the office or calling in, you’ll hear familiar voices, and it’s clear that Dr. Story’s team is just as dedicated and knowledgeable as she is. This consistency makes me feel confident that I’m in good hands all around. Overall, Dr. Elizabeth Story has been a true partner in my healthcare journey, and I’m so grateful for her expertise and care.

LaTonya Thompson I went to this This hospital today through emergency. And I was very impressed with the great service that I received. Everybody was SO nice and SO kind and professional to me. They treated me with the utmost respect, and they quickly assisted me. I was in and out in less than one hour. As a matter of fact, it only took them about 30 minutes to treat me and send my prescription to my pharmacy. I was very hesitant about coming there because I called emergency on yesterday, and I spoke with someone who was not very professional. But then I got transferred to a nurse named David, and he was so nice, kind, and professional. David was able to assist me over the phone and give me great advice. So, on today I decided to go in and the people were SO kind. I thought maybe I would get the negative person that I spoke with yesterday, but if she was there, I didnt notice. Also, I believe this hospital had a lot of negative reviews. But that was not my experience. I cant say enough about how well my visit went today. I was leary because I switched insurances, a this was the only hospital in my network, and it turned out to be very well. The physician who treated me through emergency name was Doctor Kyle. He was very knowledgeable and he had a solution very quickly. I highly recommended this hospital. I felt VERY comfortable coming there, and it was so nice and clean, and everyone was lovely.

Ishi Akuma The staff in the ER were amazing, kind, and hard-working, and professional. They explained every part or my treatment even though they found everything to be normal and had other patients to care for. We need nurses and doctors with the amount dedication and care exhibited by the staff. I saw so many complaints in the reviews about how theyd get better care at Harris Methodist. I know being sick is an awful uncomfortable and scary experience which can make us our worst selves. The nurses handled each situation with care and professionalism. I cant imagine how difficult every aspect of their job is and their service to our community is so important. JPS is a public hospital with public hospital funding. They do the best they can with limited resources and treat everyone even if you dont have insurance. They offer JPS connection to offset costs as well as primary care to people without insurance. Harris Methodist is a private hospital that treat individuals who have insurance so of course they have fancier commodities and shorter wait times. For those who go without, we are so lucky to have Public hospitals like JPS with incredible staff. The only thing you should ever care about when being treated by a doctor is that they do a thorough job when caring for you. JPS does that. 10/10

Meredith Harris Ive had nothing but great experiences here. (Well, as great of an experience as you can have when youre sick). Dr. Moore is very kind and thorough. Nurse Heather (NP) is super easy to talk to. And Miss Amy will greet you with a friendly smile when you walk in. No one likes going to the doctor, but I feel so at ease with the people at this office.

JustBeingHonest Dr. Meredith is the best doctor I have ever been to. She is so kind and patient and listens to your concerns and questions. She doesn’t ever make you feel rushed even when they are rushed themselves. I can’t recommend a better place to go. The entire staff is phenomenal. The whole place is clean and quick. I’m never waiting in the waiting room or in line long at all. I don’t see many people having to wait long while I’m in there they constantly have the place flowing. I recommend this office.