Saint David’s Hospital - Round Rock (TX)

Karen Shaw I really like Dr. Middleton. Hes very attentive and actually listens to and addresses my concerns. Everyone in the office is very nice and accommodating. Theres also now a phlebotomist in the office full time, so that makes lab work easy as well. I think one of the things I like most about Dr. Middleton is that he is comfortable seeing me just once a year and not twice like some others. I hate going to the doctor, but this office makes it a pleasant experience.

Shiloh Hutsell The medical assistant actually got on the floor to help put on the air cast boot and was easy to work with. Dr Pruitt was easy to talk to , had a great sense of humor. For a guy who rarely sees a doctor , this experience makes it easier to go for me. All around a fantastic experience from start to finish. 100 percent happy with my appointment

Chuck Phillips Simply the best team to go to with urological issues. Dr Jacomides took excellent care of me after I had to change providers due to poor follow-up. Of course the office and technical staff are equally amazing. My primary care provider was very pleased with the level of communication she received from NAU. This is were I would take my family if they needed care.

Clara Nelson Dr Strawser has been our family Dr. for 28 years. He has always taken the time to explain any questions we have. He puts us at ease. Hes wonderful! His staff is one of the best, as well. They are always very eager to help. We appreciate Dr. Strawser for his great manner and professionalism. Hes THE BEST Dr. weve ever had! I recommend him a million times over! Thank you Dr.

DeAngel Brown Dr. Cheelopalle is amazing. She didnt mind answering any questions we had. Our appt was for 2:15. We were called back by 2:20.

Laura Cruzada-Davis You might wait long to see the doctors, but it is worth it. Dr. Matsubara and Dr. Anderson (married) take their time to document and understand, diagnose, describe and treat your medical situation. From allergies to well-checks for our kids, they see our whole family and we love the time they take to get to know us. They follow up and answer calls after hours and are hesitant to prescribe medicine unless absolutely needed. Great family practice.

Samantha Sutton My dad was transferred here from Marble Falls. Once we arrived we werent here for 30 minutes and had people helping us left and right. Everyone was very caring and concerned about my dad and his ongoing situation. Brande M. Was the nurse on staff when we arrived. She was great! Very professional and friendly. She got dad all cleaned up and go doctors in to see us very quickly. Carmelo Otero, Jonathon Calderon, Michael Ladogana were great as well very informative, professional, friendly, & sensitive. Maria A. Was the nurse after Brande and she was great! Very friendly and patient. Sarah L. & Isabel were Very nice, friendly, & attentive. Hazel M. Was a great nurse very understanding and friendly. Darrius C. Came in to help me with my dad I am very grateful for him he was able to give me a much needed break! Neel Shah came in to talk with dad during his confusion after anesthesia and was very patient and kind. Jeffrey F was the wound care nurse and he was AMAZING. very informative and patient with my dad in dressing his wound and oliostomy bag. Gave me alot of information. The ladies in the IR were GREAT. I know the Doctor was busy he was in and out real quick after dropping off consent forms. There was a doctor that asked my dad about DNR right after he got back into the room after his procedure clearly not I the right head space seeing things flying around. He was going to put it in his chart to DNR because dad said yes while on medication. I said please dont do that he is not coherent to be making those kind of decisions. He tried to convince me to do a DNR because dad has cancer and there us no cure. I dont want to put him though that. Other than that this has been the best baylor scott and white weve been to. The security guards ar the entrance of the hospital at 9pm on the 26th were awesome. Very friendly and funny! There are others I didnt mention but I cant remember their names! Please praise the ones I listed!! Were still here so there is alot more people!

Nicole Bordunov I had a terrible experience with BSW. I saw Celeste Bryand. I do not have a lot of health complications and needed very little at my regular physical. Celeste ordered labs for me to come back to the office and get. Then I receive a surprise bill that since I am a “new patient” i have to pay $130 out of pocket for a new patient fee. I have been a new patient at other offices many times before since I have moved states several times, not once have I ever paid a “new patient fee.” I should have taken this as a red flag, but still went ahead with my regular, preventative labs. Then months later I receive a bill for $760 for labs. I have spent countless house on the phone with my insurance and BSW. My insurance tells me BSW is not coding the charge properly. My insurance DOES cover labs but needs BSW to code them appropriately. BSW will not change the coding, I have asked them to resubmit and review and nothing has changed. They have not been helpful one step of this process. I set up a payment plan and BSW STILL sent me to collections. They are a trash company with not one bit of humanity in them. I will never ever ever let myself or one of my loved ones end up in the care of BSW. TRASH.