Conviva Senior Primary Care - New Braunfels (TX)

Teresa Luna Every time I come the office is always clean and information available. Christina and Linda have always been available to speak to me when I call in. All of the staff are always able to help or answer any question that I may have. I also use the pharmacy and Jerry is always available to speak to if I have any questions or concerns.

Nhi Vuong My mom went to cardiac rehab for about 2 months here and all the staff was so helpful. Sometimes we couldn’t make it but they always tried to reschedule for us the nearest day if they were available. Nurse Brandon helped my mom a lot with all the excercise and she got better and better very fast. We were so happy that my mom had her rehab here. Thank y’all so much!

Lemyn Sage I had surgery here and from beginning to end, the whole experience was just unlike any Ive ever had in a doctor/hospital setting. The front staff were genuinely kind. The nurses were extremely personable and worked efficiently. The anesthesiologist were also information and all encouraging. Dr. Lano did my surgery and he truly is the best. My recovery is going to be a lot easier than I thought just for the simple fact that this place is being run exactly as it should. Thank you for taking care of me everybody!

Haley Nordbak Dr. Simmons is fantastic! Our whole family sees him. He really takes the time to know you and get to the root of any problems you might have. I always feel comfortable asking him questions and he explains everything in such a clear and concise way. I also really appreciate the follow up messages to check in to make sure everything is okay!

Randal Springs I was having a serious Stemi and was transferred by EMS from GRMC in Seguin to the Cath lab around 830 pm. I was met by Dr Wyatt and the nursing staff and immediately my procedure began correcting a 100 percent blocked artery. Then I was sent to the ICU overnight. The staff and nurses were awesome. I then spent one more night in a private room. The care was unbelievable and awesome! I returned a month later to have a 70 percent blockage on another artery stented! Dr Wyatt and the nursing staff were amazing. I went home later that afternoon. This is the place to be for cardiac care!

Josh Dyba Unprofessional. Will leave you on hold for hours. Had to call back multiple times. Doctors are always revolving there and usually never stay long term. Had some questions regarding general medical practices (nothing that would violate HIPAA) and they refused to help me or point me the right direction. Save yourself the headaches and time and go somewhere else.

Matthew 10:36 Staff, Nurses, Doctors, all did their job with care and efficiency. Facility and bathrooms new and clean, nice open airy waiting room. Parking limited on front of building. Wife had acute pain due to kidney stones. We arrive around 5AM and are seen shortly after by a doctor. Images are taken, stones confirmed, pain management begins. New doctor arrives (their shift changed) aware of the situation and monitors my wifes pain levels while the ER admins work on a transfer to an urologist. 8AM, my wifes pain is reduced and tolerable, transfer to Baptist Northeast is seamless, she gets rolled straight into a room after a 10-minute wait in admissions (on a Sunday morning!). During our 3 hours stay, I got some solid chuckles reading the 1-star reviews. My favorite is the "I came in concerned about my health and requested an MRI, the doctor wouldnt give me one." I would give a minus half-star because the chairs in the rooms are not suited for long hour sits. But my comfort isnt really the concern and I cant give half-stars.

Tiffany M I absolutely love the team here. I’ve been seen by this practice for years and have had very positive experiences. There was even a time I had a very bad panic attack at another doctor’s office, they reached out to my PCP here and that evening I received a phone call just to check in on me to make sure everything was ok. They genuinely care about your well-being, and don’t minimize your concerns. I have never been rushed through an appointment or ever been made to feel like I wasn’t a valued patient. Any recommendations they have ever had for my care have been discussed WITH me, and never forced on me. I have Sierra as my provider and she is the best!! Vicky at the front desk is always so awesome, too! This team is definitely professional, compassionate, and respectful. I’m very grateful for their care!

NT James “Sping” Dr. Lee is a good doctor - and thats where the compliments will end. His staff are uncompassionate towards customers situations. In this case, due to a family member having a stroke with only a few days left on life support - we had to cancel an appointment 8 hours early, and the staff still tried to make us pay a "$60 late fee" based on a technicality that it is supposed to be a 24 HOUR late advance. Okay, but our FAMILY MEMBER WAS ACTIVELY DYING. Of course theres going to be harsh words at this sociopathic lack of care. The staff will then have the gall to remove you as a patient and hang up the phone simply because you push back against senseless cruel fees, and the staff will act surprised that they made someone legitimately upset over the insult of making someone pay a fee because they had to see their dying dad. Is it sociopathic behavior? You dont do that. A good practitioner would waive the fee. It is truly sickening, and others Ive talked to have agreed that what happened in this case was really, really wrong. Well - regardless, after the staff truly upset us with no compassion, they decided to kick us out. So do expect to deal with things like this from Grace Family Medicine. Im already expecting the reply - "But you talked to us so horrible on the phone" And yes, you got what you deserved for even daring to tell someone who just had to leave to rush to their dying Dad to pay a late fee.

Janna Caplan Excellent at caring for their patients! I have been seeing Sue Brandt, and she has far exceeded my expectations. She promptly responds to messages on their patient portal once youre an established patient. Its a much more personal experience and you feel seen and heard. Highly recommend!