Christian Brothers Automotive Shadow Creek Ranch - Pearland (TX)

1 /5 terrance lattimore: One month ago, I had my car serviced at the Pearland location. All needed is to add my alternator belt install, instead i got bill was started at $520 dollars, half fixed car. had to replace a start which never had a issue unstill i had it towed. The customer was Rude plus. The members of the staff treated me like had no idea what a poor job was being performed parts was uninstall on my car. see attached pictures

5 /5 Zoila Reyes: I cannot complain on anything about their service every time I had to use them. Everyone in customer service is very polite and clear on what is need it for my car. Jeremiah and Wesley had been the latest ones who assisted me, and excellent! very consider, trying to help me and being patient. Is nice to count with a good mechanic body shop.

5 /5 Rick Celeita: Ive now taken my daughters car to this location twice - once for a fairly extensive repair which was done quickly and professionally, and the second because the person that did her oil change used way too much oil causing the car to spew smoke from the tailpipe. I called CB fully expecting to pay to have them drain some of the oil only to be told by Wesley that they would do it at no charge. *That* is customer service, and that is the reason that I will be bringing my other vehicles to them in the future.

5 /5 Vanessa Herrera: I usually don’t leave reviews but I received such awesome customer service today and every time I visit that I feel the least I could do is share my experience. I’ve been to Christian Brother’s a couple times for inspections and they’ve always been extremely helpful, kind and quick. Today I came in because my splash shield was hanging off and I needed them to remove it. While I was in the office I was listening to them speak with a couple customers about how their transport shuttle was down, but that they will send an uber in order to still get the customer to where they need to go. That was the first display of outstanding customer service I saw — most car shops do not go to this extent to keep their promise to customers and I thought that was awesome that they still made provisions to have the customer not waiting for hours. Then, after my splash shield was taken off I asked what the cost was and they said no charge. I really do believe that this organization’s model focuses on customer service, knowing that by offering good customer service and quality work they will keep people coming back. After what I saw and experienced today, Christian Brother’s has a repeat customer out of me. Sure they could have charged me for the labor they did, but they didn’t, and that alone tells me that this isn’t an organization who nickels and dimes their customers.

5 /5 Vinicius Naegele: Very good experience of scheduling and being seen on time. Nice waiting lounge where I could work while waiting for my car to be reviewed. Very detailed pre purchase multi point inspection on the car I was going to buy, giving me a lot more confidence to close my deal. The inspection went smooth and they got me a meticulous report of everything they looked at and how each one of those points were doing. Recommended!