1 /5 Colin OConnell: Not A Great Experience - Does Not Answer Phone or Return Phone Calls
Car needed Turbo replacement, fair price was quoted after initial diagnostic of $120.... Issue was in the process thereafter. It was like pulling teeth to get anyone on the phone, as it is JPs direct Cellphone and he does not answer it frequently or return phone calls (or at least my calls). I only called once a week to figure out an update, as I know the shop is extremely busy.
First part ordered took about 2 weeks before it came in broken or with an issue. Replacement part took about the same amount of time, unfortunately, as Hurricane Beryl swept through the area, it caused some disruptions in shipping. However it took me going to the shop down the road to find out any updates on the replacement. After visiting the shop on a Wednesday, he notified me that the part would be coming in on that Friday.
Fast forward to me following up on Tuesday, in which he didnt answer my phone call, but my wife had to call and find out that the wrong part had been shipped and received on Friday. Simply a phone call back explaining that would have helped immensely
Once at the shop to pickup my car and take it somewhere else, he let me know that the new part would have come in later in the day if I had not cancelled. Not sure if it was true or just him covering for himself.
Either way not a great experience trying to get about $2000 dollars worth of work done to my Audi A3.... which was cheaper than other shops. Just overall terrible experience during the 5-6 week debacle was not worth the headache