1 /5 Anna Barcene: This place deserves zero stars.
Unethical and Unempathetic Care
This hospital operates in a completely unethical, unempathetic, and dismissive manner toward patients and their families. My sister was brought here by EMS after a fall, classified as a trauma case. She spent an entire week in the hospital, yet I was never contacted or given the opportunity to speak to a doctor about her condition. After running numerous tests, they discharged her without providing any results or explanations, sending her home via EMS.
Four days later, my sister had to return to the hospital because she felt faint and was in pain. Instead of addressing the reason for her visit, the staff seemed more focused on her mental health history, treating her like a specimen rather than a person. The doctors decided to discharge her at 2 PM, again with no clear explanations. When a family member arrived to pick her up at 6 PM, my sister fainted while changing clothes in the bathroom. Only then did they decide not to discharge her.
Throughout this ordeal, I tried to remain patient and requested to speak with a doctor multiple times. While waiting in the waiting area, I was told the doctors had switched rotations, and I’d have to wait another hour. The front desk staff were rude, dismissive, and completely unhelpful.
This hospital’s lack of communication, professionalism, and compassion is appalling. Patients and their families deserve much better.
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