NewYork-Presbyterian Allen Hospital - New York (NY)

5 /5 Ivan: my son was born in this hospital. thanks to all the nurses, midwives, doctors, and staff that made this process as smooth as possible. we spent 5 days in this hospital and every staff member we had was kind, patient, and understanding!

1 /5 Herby Phanord: Took my 15 year old daughter to the ER this past Valentine’s Day and the experience was absolutely horrible. I asked one of the staff members her name and she responded by bringing her ID card to my face and says I’m a PA. I was too embarrassed to tell her that I wasn’t wearing my glasses and that I wanted her to tell me her name so that I can tell my daughter who’s care she would be under as I waited outside the exam room. One of the nurses assigned to my daughter didn’t introduce herself to either me or my daughter and started poking her with a needle several times because she couldn’t find a vein for the IV. After her failed attempts she asks my daughter, ‘are you always like this?’ As if it were my daughter’s fault that she couldn’t find a vein. My daughter responds to the nurses inquiry by stating, “this is my first time in an ER.” It was only then did the nurse turned to me and asks me what my relationship to the patient was, to which i responded, “I’m her father.” The nurse then says, “Oh” and mumbles something as she walked away. To this my daughter looks over at me and asks, “Is it because I’m black papa?” A more experienced nurse walks in, introduces herself, asks me what my relationship to the patient was, and proceeds to successfully find a vein. I thank this nurse for her exemplary bedside manner and explain to her what my daughter experienced to which the experienced nurse tries to reassure me that it is not what I think it is and that the nurse who was assigned to my daughter is married to a black man, as if colorism is not a level of discrimination that exists among people of color and that the less experienced nurse was simply having a bad day. After waiting nearly five hours for a CT scan the more experienced nurse convinces me not to discharge my daughter under the doctors care and that what I was experiencing at the Hospital was not what I concluded it to be, which was racial discrimination and poor bedside manner. If you are reading this and are maybe considering choosing the ER at NewYork-Presbyterian Allen Hospital for your medical needs and have other options then I will strongly urge you to take your chances at another medical facility but if you are experiencing an emergency then by all means do what is best for you. It is important to mention that not all the staff at NewYork-Presbyterian Allen Hospital lacked professionalism. No. They are staff working at this hospital that made me feel as if my daughter was in good hands and they are very good at what they do. To those staff members I say to you keep up the good work. I thank you for your services. If you are reading this and you are someone who can make a difference at NewYork-Presbyterian Allen Hospital ER then by all means please do better for the community to which you serve and depend on.

1 /5 Rosibel Fernández: 0/10 experience in the ER. Brought my younger brother in at 10pm with a broken wrist. We’ve been asking for updates every hour without any luck. After expressing our frustrations and anger with the “fast track” nurse, a doctor finally came to speak to us at 4am and told us they haven’t been able to reach the orthopedic doctor and that we can go home against medical advice and come back on a different day to do the whole process again and see if then the orthopedic doctor will be available or to go to a different hospital. They could’ve told us that hours ago and chose not to. Six hours of our time wasted, sitting in an uncomfortable chair in pain without being given any treatment or plan for the fracture and unable to sleep because they didn’t even have the decency to put my brother in a bed. Absolutely ridiculous! DO BETTER!

5 /5 Donna Jados: This hospital is 5 stars. From the valet parking ,front desk professional communication, nurse Jerry on 2nd floor west river, Pt, transporter,Mri staff and house keeper. This healthcare team showed empathy,

5 /5 Manny Encarnacion: I had the pleasure of being cared for by Nurse Krissel Fuentes this morning, and I cant express how grateful I am for her outstanding service. From the moment I arrived, Krissel made me feel at ease with her warm and compassionate demeanor. She was incredibly attentive, ensuring that all my medical needs were met with the utmost professionalism and care. Krissels knowledge and expertise shone through as she navigated my treatment with precision and confidence. She took the time to explain everything to me, making sure I understood each step of the process. Her dedication to her patients is truly exceptional, and its clear that she genuinely cares about their well-being. I want to extend my heartfelt thanks to Krissel for her incredible work. She is, without a doubt, the best registered nurse in the whole world! If you ever find yourself in need of medical care, I highly recommend seeking out Nurse Krissel Fuentes. She is a true gem in the healthcare field! Thank you, Krissel, for everything you did for me today!