1 /5 stephen: *The reason the review was put up a few years later is because I am now needing a new alignment and am looking for a place to have it done. It reminded me of the experience I had. I definitely should have left the review the same day. However, I was too busy fixing the damage to my truck.... Replying to my review and stating you have no record of me implying that i would just, out of nowhere, decide to write a bad review about some random shop just reinforces my decision to not go back. I definitely should have gone back in and said something after I saw the damage and demanded repair. However, after the bad experience, I didnt really want to go back at all.
Went here a couple of years ago. Needed an alignment done on my truck. They were recommended by another mechanic because they have a nice alignment setup. Anyway, I had replaced most of my front-end components, including new upper control arms as well as new alignment cams and bolts. When they were loosening or tightening one of the adjustment cam bolts they must have used and impact in the bolt side as opposite to the nut side, which caused the alignment cam to break the alignment pin that the cam rides on. When the truck was ready, they told me what happened except blamed the issue on the truck being rusty. However, everything in the front end was new and should have been very easy to adjust and tighten by hand. They said the alignment pin was broken and would require welding to fix. However, alignment pins on my truck just press in with vice grips. I ended up fixing it myself. The frustrating part is they broke something due to their own negligence and just gave it back and charged full price. If I break something that Im working on and its totally my fault, Im obligated to fix it. Even if it will cause me to lose money because its my fault. This fix would have been simple. Yes, they would need to take the front end apart to do it, but thats the right thing to do. Im guessing they assumed it would be the last alignment the truck ever got, which isnt the case. The truck is still running and driving great, and I have alignments done by another place that knows what they are doing. I dont know if they actually thought it required welding to fix or just told me that thinking I didnt know enough about the way the alignment system works on the truck. I didnt cause any issue when checking out. I just know now where to not have work done on my vehicles.
