5 /5 Rich Lamb: My daughter is a student who lives on campus at SUNY Cortland and her electronic steering assist sensor shorted out and she was unable to drive her 2008 Ford Escape. I called Main Street Auto and spoke to Gary and made an appointment. He sent over someone to the campus lot to drive the vehicle to the shop as my daughter could not drive without the power steering. Mind you this was during a 3 day snowstorm there. He checked with Ford for a recall and also found it needed to be repaired by the dealership in order to program the sensor/computer. He called me and gave me all the information, the service number for the Ford dealership in the area and then dropped the vehicle off there for me. He did not bill me for this help.
Wow, I can’t say how reassuring it was to work with him and so much appreciate his assistance and information. All my daughter had to do was drop the keys off. Everyone that I delt with on the phone was honest and professional. Being 3 hours away, all I could do was hope for the best and trust his other good reviews that Main Street Auto had. Well, it was great to see such a considerate business right by the college that I would certainly trust to do the right thing. Thank you Gary and staff.