Joint Care Center, UVM Health Network - Champlain Valley Physicians Hospital - Plattsburgh (NY)

Robert Brancato Dr. Cassone and staff are incredibly receptive and provide info quickly. They actually answer the phone when I call unlike other offices. I cant recommend them highly enough. Would need 6 stars.

Brandie Besio I absolutely love this place. I have the most amazing provider. She listens to me fully. She is very open minded and doesnt act like you dont know your body. She is right on top of getting back to you if you send a message through the portal. She always funny, personable, professional and she never rushes you out the door. I wish I would have found my primary so much sooner. I was nervous to go here because I have had little to no luck with people listening when it comes to thyroid or your metabolic disorder. They kinda all use generic answers not her. She is phenomenal. If you need great care go to this place.

Traci Wagner Love the way he treated me. Cares bout his patients 100%. He takes the time to explain things as well.

Dot Donahue No major complaints. I noticed the score was a lowly 2.7 and that doesnt seem fair. Ive been going here for about 15 years. If youre lucky enough to get Dr. Cabrera, youre set for life. She covers everything! The place is very clean. The air is pleasant. Staff is nice. MyChart is extremely useful. I can easily request appointments and medication refills, and even email a nurse with any random health question. Test results are available on the site within a few hours! One of the best features is they alert you when an earlier appt opens up, and you can accept it through the portal. It also has tons of your health records accessible, even from 15 years ago! Sure there are some downsides. But those issues would apply to any large doctors office, and they dont deter my 5⭐ rating.

Dodd Davison LLC After 50 minutes of waiting after my appointment time and watching 8 people in the waiting room come in after me. I was still sitting in the waiting room whilst those 8 people were promptly sent through to be seen. Enough was enough. As an independent contractor, I had other appointments to do that day and I left without being seen for my appointment. The reception behind the frosted glass barrier re-scheduled me for another day and really didn’t seem to care about how long I had been waiting. What’s happening with our world. The “don’t give a crap factor” far outweighs any customer service at this “factory”