1 /5 Amy Brocato: Need better receptionists ASAP. You would think these people care for animals, right they work at the vet? I come in for my puppys neutering appointment and not one of them said hello just blank stares pointing me to an empty room. The receptionist then follows me in, again not acknowledging my puppy, but made sure to shush him. Here I am, nervous to begin with and Im not greeted and my puppy is shushed. Where is the warm welcoming and trying to make patients comfortable that their animal is having surgery??? Next, I expressed my concerns about the specific medicine for pain they were going to administer to my puppy because there is an active lawsuit against the one they give out. The girl Lindsey says "Dont all medicines have lawsuits?" But wait it gets better, then the receptionist calls me back at work to relay that since I dont want the specific medicine, they just wont give me anything for his pain. What a joke. No suggesting of alternatives, just a nasty, sarcastic response. Later on, Dr H did give me a call to discuss alternatives, but initially this wasn’t the case. How unprofessional and disgusting. Please go somewhere else.
In response back to your previous comment…like I specifically stated on the phone with you after you called me, my issues were not with the DOCTOR. It’s with the receptionist that is giving advice and being completely insensitive about the situation. You clearly care more about a negative review rather than making a family feel safe with taking their animal to you which is hilarious. You called us liars and denied anything we said about your staff, took no accountability, and called us ridiculous. Extremely professional. And for you to say to us that we’re not a fit for you is also hilarious. It’s not your choice for us to leave your office, it’s ours. We made that decision before the surgery was even over. “Aren’t there lawsuits for everything” is the comment that was made to us when we expressed concerns about a certain medication. Yes, let me bring my dog back to you guys after a situation like that. If YOU would like to talk furthermore about this situation you can give me a call.