Harrys Tire & Automotive Service - Auburn (NY)

2 /5 Christian Rovou: They dont seem to have the level of knowledge and expertise I expect from fhe prices they charge. 1. I got a new car and it didnt have a front plate bracket because it was from a different state. I ask them if they could find a way to attach it. They acted like I had asked them for a custom engine. They didnt want to mess up my new car, etc.... and told me to take it to the dealer (and get charged up the ass???) if you cant take care of this job, what can you do? 2. They failed my inspection for a reason that was INVALID. Back window tint. The DMV website CLEARLY states that back windows can have ANY amount of tint, as long as you have two sideview mirrors (which every vehicle today does). I brought it to another mechanic the next day who ordered a front plate bracket for my car, installed it, and passed my inspection after assuring me that I DID in fact understand the DMVs verbiage on NYS tint law; my back windows were indeed legal. Essentially they not only completely wasted my time, but I almost almost attempted to remove the tint myself because I was close to inspection expiration and needed to leave town. I was scrambling at first because of their inaccuracies. There also was after another previous occasion where they failed to install new wipers I requested on my old car, but didnt forget to charge me for them— in their defense they took care of it after I went back a few days later. But looking at the totality of the evidence now, this place isnt a trustworthy garage to bring your vehicle. Mechanics arent cheap and the service I received was underwhelming to say the least.

1 /5 KRYSTYNE SZYMCZAK: If I could give it no stars I would most definitely give it no stars. Last time I was at harrys tires was years ago and bought snow tires for both of my cars, so figured Ill go to Harrys again as I needed snow tires and a new headlight lamp for the drivers side and oil change for my car. My husband called and told the person what I needed, he said he doesnt know if he will get the headlight lamp in time for the appointment, so my husband offered to get it himself. After making the appointment and receiving the headlight lamp in time for my appointment, we brought the car down. I then received a call from them asking me if I had the the snow tires for my car and asked if my husband said "order the snow tires" to the person he spoke to. Well, of course my husband didnt know he had to use the words "ORDER SNOW TIRES", he only said "I need snow tires". The guy told me that they had to order them as at the end of year he would have to pay a tax for any unsold tires, and doesnt replace tires after they are sold out. I told him forget the tires then and just do headlight and oil change. I received another phone from them an hour later and they told me I needed an air filter, okay so be it. I finally received my last phone call telling me my car is ready, I asked the girl how much since I am paying cash, she quoted me $255.70. When I went to pick up my car, the owner (he said he was the owner) said $265. 64 .. I said I was quoted a different price. Long story short he charged me the amount I was quoted for. The next morning going to work at 430 a.m I noticed as soon as I pulled out, that my headlight wasnt adjusted. I now inspected the front of my car and saw the bumper on the passenger side was sticking out by the headlight as well. After calling up the next day when they opened, Keith the owner told me that the headlight usually comes in already adjusted. Guess he feels women are stupid .. who knows. Instead of me taking my car back to Harrys, I brought my car to my mechanic, after purchasing snow tires on ebay and found out that Harrys didnt install my headlight lamp right and that there was a band that was broken and glued together and that is why my fender was sticking out. I cannot say for sure that Harrys did it, but I am going to assume after the experience Ive had. I sure hope that they actually changed my air filter and changed my oil. Wasted $255. to that company. I do not recommend Harrys tires. Sad, they used to be a good company under the original owners, but I guess the new owners want to lie and cheat the customers. AVOID AVOID AVOID

5 /5 Debra Parker: I was stuck in a 5 ditch between Skaneatles and Auburn. AAA said it may be 60-90 mins for someone. Didnt know if I would be drivable once out. Andrew, from Harrys Tire, showed up in 30 minutes! On a terrible night! I was his 30-something tow out. He was super nice and got me out! No damage! Thank you Andrew! I truly appreciate you!

5 /5 Jeanne Stanton: On one of the coldest days we have had this winter, I ran to a convenience store to get something I needed and when I came out to start my car, it wouldn’t start. I tried to reach roadside assistance through my insurance and was on hold forever and just when I thought I might freeze to death, Harry’s service/tow truck pulled up. The guy went into the store and when he came out he noticed I was in trouble and came over and jumped the battery and got it going. He then told me I needed a battery because it would happen again and directed me to Harry’s Tires. They were wonderful, got me right in, put the new battery in and I was on my way. Everyone was so nice and professional and made a very stressful situation all good. Andrew helped me when he didn’t have to, he is my hero. Thank you Harry’s!

2 /5 Richard Golden: Well the guys where nice even offered a ride if I needed one I went in on 4/27/2024 After doing new toyo tires a amsoil 100% synthetic oil change and checking over my own vehicle including both air filters cabin and engine on 4/25/2024 in which I also reset my oil monitor on my wifes 2017 Toyota Highlander because if I did not reset the oil monitor my wife would have told me the very next day after which I even asked her if the light was on at all after I did all that work and she said no. After all I own and operate my own repair shop Goldens auto service in which I do all the work including advise and wrench. Was also told my rear wiper was torn which it was not because I also checked that and replaced that as well. I was told by who ever called me that I needed a oil change air filter and rear wiper which I didn’t and the oil change sticker was in the windshield when it went in to this place below. Im very disappointed in my simple inspection that should have been done and nothing should have been suggested because nothing was due I would have done the inspection myself if nys would allow more inspection stations. I will no longer refer my customers to go there if I cant get them in for something I WILL NOT BE REFERING PEOPLE HERE FOR INSPECTIONS OR ALIGNMENTS WHICH I HAVE SINCE I OPENED. ANY MORE ILL BE ONLY TELLING PEOPLE TO CALL FOR A TOW TO SOMEWHERE ELSE AND IN MY BUSY SCHEDULE OF RUNNING MY SHOP ILL FIND TIME TO TAKE IT ELSE WHERES DURING THE WEEK. BECAUSE I AM 100% ON MAINTENANCE WHEN IT COMES TO MY OWN AND CUSTOMERS VEHICLES. I DIDNT GO IN HERE WITH MY WORK STUFF ON BECAUSE I WANTED TO SEE IF THEY WOULD TRY TO RECOMMEND OR TELL ME I NEEDED STUFF WHICH I DIDNT AND THEY DID.....