Guthrie Lourdes Hospital - Binghamton (NY)

1 /5 james allen: I can say that this institution is consistent. My ER visit was horrendous. The staff was unattenent and snippy, not to mention slow. The patient advocacy team was difficult to get in contact with and marginally helpful when I finally did. My bill from the hospital did not match what I received from my insurance company, as it had an "insurance adjustment" that raised my bill $233. When I called to get an explanation, it was hard to get in touch with anyone who cared much less who could tell me what the charge was for. After some doing I was told it was a NY state tax, so I asked for an itemized bill reflecting that it was a tax. A couple weeks later I received the same bill in the mail stating the charge was an insurance adjustment along with a Google printout explaining the New York Healthcare Reform Act. And yes I am referring to a printout of a Google search; petty I know. I ended up paying the bill in full just to put this establishment behind me. I would highly recommend going to UHS.

1 /5 Christina Correll: Worst experience ever in the ER. Arrived at 8pm, they immediately decided to admit my husband yet we stayed in the ER until 2am listening to the staff swear and use prejudice slang and act grossly unprofessional. Then they put us in the Clinical Decision Unit where we were advised the complete opposite information of what we were told by the ER staff. So now we are under observation for up to 24 hours, not yet admitted. The nurse didnt even know how to open the chart on the computer and was full of complete medical misinformation. Cant wait to see how much were paying for this garbage service and if theyre ever going to get their stories straight. We ended up being in the Clinical Decision Room until the following evening. The night staff gave me a .metal chair for the entire stay, gee thanks. What I will say is that the DAY STAFF WAS AWESOME. They were professional and informative.

1 /5 Ed Blakeslee: dealing with chenango bridge office, which is not very proffessional to say thr least, I call to get a prescription refilled, no problem, woman says ok, will call it in. about 4 hours later check walgreen and no record of it being requested, back to dr office i call, guy says we have up to 72 hours to call in WHAT !! he says hell submit, 3 hours later check the app and it says "Recieved" but thats from a prior refill. call dr office AGAIN, woman says "didnt you call a couple times ALREADY ?! I say YES I DID AND iM SITTING HERE WITH AN INFECTION IN MY MOUTH IN NEED OF THIS MEDICATION maybe someone can make this happen for me PLEASE..... can you hold ? only 3-4 minutes, Im told the prescription has just been submitted to your pharmacy, is there anything else I can do for you ? What happened to those people that actually give a damn about getting shit done and being accountable ?!

1 /5 Amanda Cossel: This facility was the absolute most disgusting hospital I have ever set foot in. I was one of two patients in the emergency room and it was filthy. There was vomit, feces, and urine literally all over the floors and walls. I thought maybe they had just had a rush or something but after being there multiple hours without seeing ANYONE lift a finger to clean up, I suspect dirty is the norm. I then went to triage where they requested a urine sample. I provided one and they told me to place it on the counter. It sat ON THE FRONT DESK IN A PLASTIC BIN for over two hours. I asked for an update on a timeline since the sample was no longer viable and was shrugged at. After an obscene amount of time, I left and went to a different provider where I was then transported by ambulance for INTERNAL BLEEDING. I had emergency surgery and thankfully am expected to make a full recovery. If I could give this place less than one star, I absolutely would. Having been a Guthrie patient for decades, I am appaled that they would allow their branding on such a horrible facility. I wouldnt recommend this place to ANYONE, under ANY circumstances.

1 /5 Heather Prow: This place is terrible since Guthrie took over. This is the third time Ive been to the er with my mother in the past 2 weeks. We waited 6 hours the first time, 8 hours the second time, and this time we are sitting here in the hall, going on 9 hours. The last 2 trips could have been avoided if they had done an mri the first time like my mom wanted, but they refused. Lo and behold, she is being admitted tonight with a bulging disk and will meet with the neurosurgeon in the morning. Thanks for putting her through a week of unnecessary pain because no one would listen.