1 /5 michele gil: **Discriminative**
Was trying to verify why their facility does NOT provide any kind of translation services. I was told by Heather numerous times that they communicate with their clients with the application on the clients phones. It is a NY State REQUIREMENT to have translations services put into place for non English speaking clients. A Dr. Patel got onto the phone and asked what the complaint was and whilst in the middle of explaining she kept speaking over me, not trying to listen to help resolve, but what it seemed like listened to just say she cannot be of assistance and then begin to say that they in fact DO have something put in place. None of them were able to state the name of the translation service therefore prompting me to believe she lied. They also stated they needed the card with their doctors info on it and as NEEDED to even schedule an appointment and stated they are “ old school” and have no way of verify that info for billing. A community member has the ability to change their doctor and that doctor can bill the patient that same day of change. Being new to the area, this was the most disturbing, discriminative interaction our family has ever experienced.
