ENT and Allergy Associates - Poughkeepsie - Poughkeepsie (NY)

1 /5 Michelle Baker: Front desk staff a woman named Jessica who tried to treat me some sort of way but she failed miserably. As soon as I said hello and that I was here for allergy testing she asked “what I’m I here for?” I replied again, “allergy testing” she then asked for my insurance I responded “I didn’t know I needed my insurance card,” she replied “ it’s your first time here why wouldn’t you need your insurance card?” At this point I wanted to say “do I know you from somewhere because this attitude isn’t warranted? Instead I said this appt was scheduled months ago and started thinking how all weekend I was receiving reminders but not one reminder to bring my insurance card. She rolled her eyes and said “let me see if my supervisor could look me up! She gave me this heavy IPad to start filling out all my information and started whispering to her coworker. Never have I ever argued with someone in a doctor’s office where it’s suppose to be an empathetic and professional environment but not the girls in Poughkeepsie, they are rude!!The front desk girlies need attitude adjustment asap! Good luck

1 /5 Megan Haight: Poughkeepsie Office- I would like to say that the doctors I have seen have been absolutely wonderful. That being said, as with many other reviews Ive read, the front office staff, specifically Amanda, are some of the most unfriendly people I have ever encountered. They seem like they really hate their jobs, and it shows all over the faces and with their verbal responses. I stopped in to the Poughkeepsie office this morning as instructed by urgent care to make an appointment for sudden onset hearing loss in one ear. As a 42 year old woman with no health issues or injuries, this was quite concerning and scary for me. Amanda scheduled me an appointment for the end of October as that was the soonest they could see me. I asked to be placed on the cancellation list and mentioned I was concerned to wait that long to be examined. Her response was that was what they had available and that sometimes hearing lost "just happens" and when I meet with the doctor they can go over the "extent of my hearing loss". I found this to be totally unacceptable as she is not a doctor and should not be giving medical feedback. This obviously made me more anxious. As I was leaving I asked if I had in fact been put on the cancellation list and she responded rudely that she had already taken care of it. I just dont understand why so many of the office staff at this location have to be so rude for absolutely no reason, and why nothing is done to change the atmosphere for patients. I called their New Windsor office who was able to get me in tomorrow with no issue and will only go to that location from now on, despite living in Poughkeepsie. There is a sign they have posted behind the front desk in the Poughkeepsie office that says they wont tolerate rude or aggressive behavior from patients. This is laughable. Do better ENT and Allery associates, Amanda and all other office staff. Your patients deserve to be treated with kindness and respect.

2 /5 Phyllis Cabibbo: This place is awful. I wanted 1 hour and 15 minutes to be seen. I finally left i had other appointments that day. My appointments was at 1010 left at 11:15 still hadnt been seen. And they tell you to be there 15 minutes before. What a terrible place

1 /5 Fereda Ali-Burns: I usually don’t post bad reviews but after the blatant disrespect yesterday, I’m done with this place. I spoke to the office manager months ago about how the receptionists ignore patients and talk to each other- even repeated a conversation I heard them have as an older woman with a walker waited to be checked in. She said she would address it. A few weeks ago, I waited as the ring leader looked at vacations online instead of calling me up- I snapped this picture while he kept more people waiting as he talked to the others. Yesterday I waited to schedule my next appointment and he looked at me, rolled his eyes and ignored me- I’ve never said more than good morning, my name and thank you to this man. As soon as the girl next to him called me over, he called the man behind me up. I laughed because I expected that. The nurses are the only reason I’ve stayed here for allergy shots. I’d rather suffer and travel in traffic than drive 15 minutes to get here.

3 /5 Yolanda Terralavoro: Loved everyone that works there, friendly and competent, for sure! ❤️ Only issue is that in January, I made an appointment for April, because that was the soonest I could get in, and then when it came time for the appointment I called because I didn’t get a reminder and they said that I didn’t have the appointment! So then they made another one on the soonest date they could get me in and it was July with my doctor, but they also made an appointment in June with a different doctor in case my symptoms were real bad. When the June appointment came, I called and they said I didn’t have an appointment again! I had them reassure me that my appointment in July was definitely on the books and that’s when I saw my doctor. Besides that everything was great!