Castle Point VA Medical Center - Wappingers Falls (NY)

2 /5 J Oli: The facilities are extremely maintained and cleaned, the staff are professional and courteous. But the non sense Bureaucracy still remains with the VA, the primary Doctors and specialists here are pretty much useless to the VET’s health. I’ve tried with them but I have to rely on my civilian insurance/doctors for my proper care. Maybe one day the VA will care for their VETS. Here they don’t. Departments like radiology poorly managed and will just had stress neglecting patient care. Receptionist Carol Clegg rude and disgruntled employee, another reason what’s wrong with the VA. Mental Health does the opposite at this hospital. Nurses incompetent.

3 /5 sergio ocasio: This place used to be such a pleasure to go to but the guy at the desk behind the glass to where you sign in to urgent care was very disrespectful for no apparent reason. I asked how he was doing and he was just rude for the entire conversation. Very disappointed

5 /5 Catherine Great: Brought my father there yesterday to get his eyes checked. The optometrist who gave my father an exam was GREAT. Im not sure what her last name was but her first name was Connie. She gave a very thorough examination and was kind and gentle with him.

4 /5 Janelle Marina Mendez: As a native of the Hudson Valley and a service-connected veteran, Ive been using this VA for over a decade and have experience with both the Hudson Valley and Caribbean VA systems. Castle Point excels in specialist care, such as endocrinology, gastroenterology, gynecology, psychology, and psychiatry. The specialists here are consistently helpful, knowledgeable, and reliable, making specialist visits a 10/10. However, Urgent Care has been problematic since Dr. Sextons retirement. The subsequent urgent care doctors have sometimes made risky decisions, including a misdiagnosis that led to a life-threatening illness and an unsafe withdrawal from medication. While most staff members are kind and professional, there are occasional exceptions. Dr. Shah from the E2 department is exceptional and saved my life when I was in septic shock due to an urgent care doctors malpractice. Scheduling appointments with specialists can be challenging, but the quality of care makes it worthwhile. Overall, VA care outperforms private care on average, with a few urgent care exceptions.