Optum Multi-Specialty - Poughkeepsie - Poughkeepsie (NY)

1 /5 Jamie M: This review is specifically for the ophthalmology department. Everyone from the woman on the phone who scheduled my appointment, to the tech, to the doctor was unbelievably condescending, rude, and unprofessional. I have never been in a medical practice where everyone interrogated me & asked the same question repeatedly, almost as if they felt I was making up the issue I was seen for. They even went as far as to make snide remarks about and belittle the doctor who had referred me there! I waited an hour past my appointment time to be seen.. But they sure were quick to collect that copay in the waiting room beforehand. All around just an awful & unwelcoming practice.

1 /5 Margarita Marcano: Absolutely DISGUSTING I am a former patient of Dr. Garb, who has left the practice. I understand that Optum currently has no doctors accepting patients at this location. However, the transition has not been handled smoothly, and it appears there is a plan to relocate both my husband and me. This approach seems unprofessional and does not reflect well on the management. While the practice may change names, it consistently falls short in providing the level of care and service one would expect.

1 /5 Daniel Deltheor: Ive been a patient at this practice for years, but its steadily gone downhill until now. Its sad to see this place as a decrepit shadow of its former self; the doctors used to be fantastic, yet with all the changes, many are leaving (rightfully so), and the staff who have stayed quite frankly should not have. My primary care doctor left last year, with little to no notice, and said they were retiring (when they in fact moved to a different practice and did not mention this to any of their patients. I found this out by myself months after the fact). I was in a sensitive medical position at the time and needed paperwork for my job, which due to my doctors sudden absence, they refused to give me. I tried to make an appointment with a new doctor at the practice, one that was recommended by the staff, so I did. 6 months after the initial medical incident, I was happy to have a new primary care. Yet the staff told me I could not set the doctor as a primary care. The doctor they recommended to me to get an appointment with as a replacement primary care. This is just the tip of the iceberg in terms of recent events with this practice, but it was the final straw for me. I like to think of myself as a loyal man, but I refuse to be loyal to a practice who has done nothing but hurt me for the past couple years. I will be looking for another primary care practice. I highly suggest other people do the same.

1 /5 Jacqueline Stinger: So - I am understanding if there is any sort of technical power outage or computer system glitch - however, when you have someone scheduled for an appt and an inconvenient event happens to cause you to reschedule every appt for the day, I suggest you choose a better public service announcement to the community that is scheduled for that day. This morning, I called the office and experienced the phone outage, that was fine and i was patient . I spoke with on call 3 times and I continued to try to call which made it known that the automatic recording went from "after hours" to "phone outage" and proceeded to lead the caller to "On Call" - there was a clear message that the phones were not working and that communication was limited, yet there was no message about current day appts / rescheduling or office being open or closed - i kindly was patient and just asked on call a couple times out of curiosity if it was worth my FORTY FIVE MINUTE DRIVE to the office, because it wasnt secured that the service would be provided - the on call was never instructed to reschedule or mention the office is technically not seeing any patients due to this outage - its understandable, yet they should have been properly informed to prevent angry patients - I drove FORTY FIVE MINUTES THERE AND BACK, just to walk and hear EXACTLY what I called in advance for . Next time, include in the recorded message that you are rescheduling or NOT OPEN FOR VISITS or inform your operator on call to have the nice information to save the time out of someone day - the receptionist in office did not seem to care, yet i had to rearrange my entire day and use my own effort to refrain myself from being vocal to her - its not her fault, yet the owner or whoever recorded the message/informed the on call of the outage, should have been more considerate. Unacceptable - Waste of Gas, PTO, Energy and Kindness. Based on these previous reviews, I should have known better - I will find elsewhere.

2 /5 Jennifer Haindl: I’ve been following Dr Stacy Madoff for over 20yrs and she delivered all 3 of my children. She’s great, it’s the office that I’m giving 2 stars. It’s impossible to make an appt. They change it on you and the biggest complaint and the reason why I’m leaving is the front desk has unprofessional people answering the phones. When I called For my annual I was Told I havent had one in yrs and they have no record of the biopsy I had Last year. It’s unfortunate that I’m leaving my Dr but the company is horrible.