Delmar Family Medicine - Slingerlands (NY)

2 /5 Selina Newkirk: Review is in regards to one doctor and the front desk. I called to make an appointment about a week and a half ago. My medications needed to be checked as I didnt feel they were working appropriately. The receptionist I dealt with had me on and off hold for about 10 minutes total. She wouldnt give me her name so I have no idea who I was dealing with. She told me that the provider I had been seeing, who I was so happy with, left the practice about a month and a half ago so I needed to see someone else. That was fine until she told me the one doctor who I dont want to see. (Previous experiences with that doctor and being told that I was not allowed to come to their practice for ear infections any more and that I needed to go wait at Albany ENT urgent care going forward any time I had one). I asked nicely if there was anyone else I could possibly see because Dr. Elliot and myself- our personalities just dont mesh well. She then became rather irritated that I wanted to see someone else. She told me I would have to wait for the office manager to call me to make my appointment. I asked if I was in trouble or needed to find another GP, she said no but she couldnt make my appointment and Id have to wait. After a long silence, I asked if we were good after giving my phone number. She quickly ended the call. Fast forward to a week and a half later, I still havent received the call. So I called today and spoke with a woman named Emily, who took the time to help me and get me scheduled with a different provider. Idk if the office manager blew me off or the receptionist never forwarded my message. Either way, Im glad I wasnt dealing with something super serious where time was of the essence; I wouldve been 6ft under still waiting for that call.

5 /5 Michael Hait: Very pleased with the laser treatments so far. My skin feels much better, looks healthier, and believe my redness has been reduced. Recently had my third session and I definitely look forward to continuing my sessions. Dr. Forman has been wonderful. Very professional and supportive. He takes the time to listen to my concerns and feedback. Overall I am very happy with my experience. I highly recommend Delmar Family Medicine for these laser treatments and for Primary Care. Great facility and great staff.

1 /5 Jessica Br: If you ever have an issue you’ll run into attitude and zero answers from nurses. On call for after hours is rude and dismissive. I had an appointment and was advised to stay out of work for two months however it took a week to get the note, calling daily and leaving messages requesting the note that I needed for my job that they had already advised they’d provide. This week I called FOUR times on three different days advising the medication I was advised to start is causing severe side effects. Not one person has called me back, now five days after my initial call. I’ve been more than patient with this office but this is not the way to treat your patients. I’ll be switching offices and I hope anyone looking for a providers office looks elsewhere especially if you have ongoing health issues.

5 /5 Mo.: I realy appreciate the team of nurses at delmar family medicine. They make me excited for each visit. Not only they are so accommodating, they are very kind and personable. I really appreciate Delmar Family Medicine and I am grateful for their patience with me. Dr Foreman and Carly, the receptionists at the front desk and the nurses are so awesome! They make sure all our needs are taken care of and do everything they can to go above and beyond!!! I highly recommend this practice.

2 /5 Nicole Curtis: Really disappointed in their customer service today. I love Dr Lauren.. but nurse Jen and the female receptionist were nothing but rude and had lack of compassion for an unfamiliar situation their client was dealing with. Basically there’s issues with my insurance, and I had a few follow up questions as well as frustration for the mere fact that within 3 weeks the only way I received follow ups was if I called to inquire for them.. I understand pre authos take time but your health care provider should be having 100% communication regarding that within 2-3 days a part.. not two and a half weeks. It’s unfortunate that I experienced this with them because Dr Lauren is so lovely. I’m really beside myself on this interaction. After figuring everything out I called back to let them know everything was good for them to push my pre autho over, and Nurse Jen was short with me, rude.. and I asked if I could get a follow up tomorrow after Mr Dr pushes it through and her response was “no you’ll get a call from the pharmacy”… in such a nasty tone.. it’s just really unfortunate and will be speaking with management once everything clears up with my scripts. Make sure you ask for Dr Lauren.. she is kind, understanding and above all genuienly compassionate