Community Care Physicians - Latham (NY)

1 /5 D G: Awful service. They have become so lazy that they require you to check in before you show up. They use a portal different from everyone else (cant just use.mychart huh). Pediatric care is terrible. I can never get scripts in a timely fashion. They are ONLY about getting you to come in, everyone else does not require a sick call for every little thing. They are always rude on the phone and refuse to help. Find a different location, they are terrible

5 /5 Martha Chromik: I would like to thank Dr. Nita Parikh, Missy and the prior approval department for their help in getting my prescription approved quickly. This was urgent for me as I only had 5 pills left. When I went to have my prescription refilled, the insurance co. denied it because of no prior approval on file. They absolutely had a prior approval on file. Thanks to Dr. Parikh, Missy and the other staff involved, I was able to get my script filled. This took unnecessary time out of their extremely demanding schedule and yet they did take the time. Due to my familys history of Barretts Esophagus, it was important that I not miss taking this medication. Thank you Dr. Parikh and everyone. I truly appreciate everything you did.

1 /5 Anonymous: The ongoing racism and bias towards my child and I have been awful. It’s unfortunate. Their receptionist and phone lines could also use some improvement, nobody ever picks up or calls back. I’ve talked to Jenna (receptionist) a few times and she always has a nasty attitude. I wish I could give this place a zero. Their service has been awful. My child has been seeing a different provider and we always have to ask for someone else so they do not schedule us with Sarah Aluck, one of the NP’s. No child or parent should have to experience or endure racism and bias. Sarah did not care about my child and or her health. She would always brush me off whenever I had questions. I also heard her and the MA’s talking about me and my child. I wish I could say good things about this place. No parent should have to worry about whether their child is going to get the right care that they need because of their race. It’s been an uncomfortable experience for my child and I and it has not gotten better.

1 /5 James Bullis: Had to deal with a lazy, belligerent and uncooperative staff when trying to settle a bill involving missing funds. Unwilling to do any follow up or put in any effort and threatened to cut service over a bill that was already paid for.

2 /5 Tracy Whitney: Phone system is the absolute worst and I have been in the medical industry for over 30 years. When you get there to check in no one at the desk even looks at you, although they have time to eat and drink and laugh with each other. You cant EVER get ahold of anyone the phone and when you do you get transferred and the put on hold forever. Tried to transfer Doctors to Dr. Fitz as he was previously my bfs pcp from another practice for 18 years and was told No, didnt offer to send a message to the Doctor to ask...VERY poorly run front office and phone staff in my opinion which is disappointing because Dr. Fitz is great. If you want a good Doctor go there, if you want efficient and friendly front office staff, dont.