1 /5 Amy Delaney: The level of absurdity I’m about to share is beyond belief. Mindy, Dr. Stone’s wife or ex-wife who is the "office manager", is certifiable. I read a review where someone called her “strangely aggressive,” and that description is spot on. She actively creates conflict with the people who keep her business running. Last week, I received an email invoice for over $200, dated January 2013, with no explanation. Assuming it was a mistake, I called the office expecting immediate resolution. The person answered said that they were sending these invoices to “a lot of people,” and while she understood completely, she needed to consult Mindy. I requested an email confirming resolution, as I’d never owed them money. I am very on top of my finances, had never been contacted about this and was certain this was erroneous. A week passed with no follow-up, so I called again. My call was screened 5x in a row. I finally reached Mindy. When I asked if my message had been passed on, she said deflected saying “a lot has happened in the last week.” I can only imagine how many other angry clients were calling about being billed decades later. When I reminded Mindy that I had never had an outstanding balance and that they’d never contacted me in 12 years, she said, “Well, it’s just me… there’s no accounting department.” So, 12 years later, youre sending bills? It didn’t add up. When I asked about the charges, the previous person I spoke to said it was for labs in Dec 2013, but Mindy said it was for an ultrasound in Jan 2014, admitted that the alleged service date wasn’t even correct. A glaring sign of their poor record keeping, confirming the accounting error. The whole situation is illogical...trying to collect a debt for something they’d never mentioned in 12 years and couldn’t even provide consistent information about it. When I pointed out that what they were doing was illegal under the Fair Debt Collection Practices Act and the NY Consumer Credit Fairness Act (which limits debt collection attempts to 3 yrs in NY), Mindy couldnt care less and got nasty. The Attorney General’s office advised me to file a complaint, which I am doing. Instead of acknowledging the obvious issue, Mindy began insulting and attacking me, including accusing me of “sounding like someone who doesn’t want to pay their bills.”, etc. I expressed shock at her unprofessionalism and ended the call. I had been a loyal customer for years spending tens of thousands of dollars at their practice on routine visits, surgeries, boarding, grooming, and daycare. I supported their gala fundraising and participated in rescue fundraising events with my vet. Does that sound like someone who doesn’t pay their bills? She resorted to insults because she had no reasonable explanation. One more thing: it broke my heart to read reviews mentioning neglectful care leading to people losing their pets. I had a similar experience when one of my cats suddenly became ill. I rushed her in, but my regular vet wasn’t there, so I saw Dr. Stone. He told me my 4-year-old cat had lymphoma and said she had to be put down. I was in shock and asked how he could be so sure without tests/imaging. I refused and made an appointment with my regular vet for the next day who said there was no way she had cancer. Had I followed Dr. Stone’s advice, my cat would have been killed, but instead, she’s happy/healthy 15 yr old today! Mindy’s reputation in the community is well-known and numerous reviews describe her as hostile and aggressive, with reports of the hospitals dishonesty, lack of care resulting in pets’ deaths, unnecessary charges and dishonest billing. The pattern is clear. Unless you want to risk being slapped with a surprise bill a decade from now, deal with a confrontational, unstable "office manager" who won’t take responsibility, or put your pet’s life at risk, I strongly recommend you avoid this practice. Their negative reviews have piled up over the years, and it seems like this scam is a desperate attempt to keep a business drowning in karma afloat.
