Acacia Family Health - Lockport (NY)

5 /5 Brandon Marshall: Mike is the best. His staff has always been super friendly and helpful to me. Never had issues with waiting around very long. He always takes plenty of time to listen to every little thing you may have issues with. Ive never spent less than 15 or 20mins with him. Other places would barely look at or touch an area and scribble something in their notes and send you on your way within minutes. Its a very frustrating and defeating feeling to leave a doctors office without being confident that youre headed in the right direction with your health and well-being. Acacia has been life changing for me in that regard. If an issue requires deeper work, he will refer you to a great specialist to help resolve it. I couldnt be happier here. Mike is the nicest guy you could ever meet. I will continue going to him as long as possible. ⭐⭐⭐⭐⭐

1 /5 Debbie Wheat: I had an appointment the 24th of January when I went in was told I didnt witch I had a text message saying I did well he was closed that day told me to come in next day then got a call that he wasnt working that week. Then suppose to come in following Wed no call an now closed until further notice. Just so wrong no phone calls need meds an now I dont have a Dr smh I really liked him.

1 /5 AB: Actually would give zero stars!!! Do not recommend going here at all. Mike seems nice at first but if you say anything bad about his horrible incompetent staff, which does include is wife, he tells you to get a new primary. I told him I have called to have a prior authorization sent to my insurance company 3 times and it was never done, I was told to “get in line or find a new primary” so I chose to find a new primary. 8 days later he sent in a prescription that I didn’t ask for or need. I was charged co pays for telehealth visits when I didn’t even speak with him, I spoke with his office staff (insurance fraud!!!). Wait time in the office is 2-3 hrs and if you have a telehealth visit he doesn’t call for 2-3 hrs after your appointment or not at all. If you want poor healthcare or a primary who doesn’t listen this is your place to go.

1 /5 Alexanderia Altonji: I’ve been going to Mike since I moved to the area in 16’ based on a friends recommendation. Since then I have referred my husband, mother, father and siblings here - that’s how much I loved his care. I want to be clear that my gripe is not with Mike. As a military family, I was inclined to stick with him because he is well versed in the system, our insurance and the silent struggles. When you actually get to see him, he is personable, treats you like family, remembers your name and the stories your daughter tells him from months ago. His bedside manner is incredible. When I told him about my cancer diagnosis, he cried, he cared. He was visibly affected. That’s means a lot. That’s why it’s so hard to leave this review. For years I suffered through the long waits because his care was impeccable but I’m realizing now that although he’s a great guy, his office needs a serious facelift and perhaps a bit more humanity. It’s disheartening to know that he likely is aware of how awful they are and still keeps them employed. The staff he keeps leaves a lot to be desired and aren’t folks I would ever imagine he’d allow to care for his patients. The ONE exception would be Kayla - who is fantastic, present and thorough. The other girls who work there are awful. They’re often heard gossiping about patients (spoiler, we can hear you through the closed door) or just generally removed from any sort of customer/patient experience. Disinterested attitudes, combative and downright mean 99.9% of the time, UNLESS Mike is present - then it’s all sweet smiles and “How can I help you?” My calls are never returned, ever. I have to get really lucky to make an appointment. Next up, the wait. I have to literally plan my day around an appointment here. Example: today I had an appointment at 9:15, was not taken back to a room until 10:30 and at 10:52 I decided to walk out after still not being seen. I had enough. I would be more understanding if I was given a warning up front or even a courtesy call explaining that they were running behind with an offer to wait it out or reschedule for a more manageable time/day. That didn’t happen. Not even an apology was offered when I politely let them know I’d be leaving and to ensure I was not billed as a no show - NOTHING. Unfortunately, I’ll be spending the remainder of my week searching for a new primary for myself and my family because I can no longer subject my valuable time to this kind of disrespect.

4 /5 Paint The town: DR. MIKE: 5 stars. HIS STAFF: 0 stars. I absolutely adore Dr. Mike, he is friendly, he is kind, and he will not dismiss your concerns. He deserves 5 stars. HOWEVER, the staff that manages phones/appointments absolutely never answers the phone. If you leave a message it seems they wait to return your call 10 minutes before closing. Therefore, prescription refills and appointments take longer than necessary to get. I cannot say I advise against seeing Dr. Mike for this reason, since I do believe its challenging to find a doctor that cares. I will just say that the call dodging of the staff is frustrating and unprofessional, so do not seek treatment here if you dont have the patience.