1 /5 Jennifer Malloch: I had my vehicle sent to Caliber Collision after a recent accident. The process was easy and everything went well. I got the notification along with a call 1 day after the estimated completion date. When I arrived I was told that I would have to come back to have a front emblem put on since it had yet to arrive. That was no big deal and I was happy to do so. I went out with an employee to go over my vehicle. The service advisor Jay was not in at the time and this person had no idea anything about my vehicle except what was on the sheet handed to him. I noticed almost immediately that there was a gap on the passenger side between the bumper and hood. I pointed that out and was told theyd make note of that and when the emblem was applied, they would adjust it. Again, no big deal and I was agreeable to this. I got in the car and started it and it was running very rough and shaking. My Stabilitrak light also came on indicating an issue. I went back in and they had someone come out and scan the car. The code came back as a misfire which it did not have before the repairs. I left the vehicle there and was told it would be looked at and repaired and my rental would be covered in the meantime. I went back to work and got a call not much later being told the bumper had been fixed and the code cleared for the misfire. Clearing a code does not simply fix an issue, what set the misfire code? Instead of doing an actual diagnostic to figure that out, they just cleared it and said its done. They also told my insurance agency that the drivers side fender didnt match the color of the OEM paint which is wrong. They refused to look further into the issue and state only that the car is done and ready to go and they would NOT be paying for the rental. They also said the bumper needed adjustment because it was an aftermarket part and faulted State Farm. State Farm didnt apply the bumper without correctly adjusting it, Caliber Collision did. More accurately, Jay W. is the one who did it incorrectly.
1/23/25 my car went back again to readjust the bumper. I also found out the night before that the passenger door handle had been left undone and could not be opened from the inside and, there was a strange noise upon heavy acceleration. Turns out Jay said they put a broken air duct on it. He claimed in an email to me that the wire going to the handle had come undone and reattached and again that the bumper was adjusted and I would need to contact State Farm if I was unhappy and request an OEM part. He said the intake air duct they installed was cracked at a bracket.
Attached photos to show AFTER they readjusted the bumper the first time. It is better after the second but can clearly be seen its not correct upon inspection. I have also attached a photo of the intake air duct that is on it. It is visibly broken and clearly not a new part. They left the broken part on and claimed they installed new. Clearly something needs to change at this location. Jay has not only done work very wrong on my car but has also been very rude by phone.
