Carole Brooker - State Farm Insurance Agent - Decatur (IL)

Karen Williams Have always been nice and helped us out. Love our Hanover Insurance through them. Pay car insurance once a year and done with it...dont have to worry. The house insurance is great too and we have had several claims and no problems. Both the agency and insurance are great!

Valerie Reeve We have worked with Michael and his staff for many years. He was referred to us by the firm that established my parents Trust. Michael is responsive, compassionate and knowledgeable. He always had my parents best interests in mind and always explained things on our level so it was easy to understand (yes, understanding insurance!). He not only helped with their initial set up of insurance but as their needs changed he adjusted their plans accordingly. He is now helping us again with my husband moving to Medicare this year. As usual, he is amazing with his knowledge, patience and understanding our needs. He gets to know you as a person and what your expectations, desires and needs are. I cant say enough good things about Michael! It really goes without saying, but I must say it - I HIGHLY recommend him and his firm to everyone. You will not be disappointed! Thank you for everything Michael! Valerie Reeve

Jessica parker ⭐️⭐️⭐️⭐️⭐️ I recently switched my insurance and had the pleasure of working with Sarah. She was extremely helpful, knowledgeable, and made the process smooth and stress-free. She found me great coverage and even helped me get some awesome discounts! Highly recommend her if you’re looking for someone who truly cares and goes the extra mile. Thanks again, Sarah!

Tina Marshall Mark is always very helpful and knowledgeable. They also have great rates!!

Tonya Rhodes I was very impressed and relieved to work with Randee. She knew what we needed asked for appropriate information and respected my time. I would highly recommend this office for your insurance needs.

Tyrie Fluker My family has been with American Family Insurance for well over 20+ years for car insurance and homeowners insurance. I couldnt not ask for a better insurance carrier. While most of our years we were with Monte Rogers and more recently Rebecca Moore in Montes retirement. Rebecca has Absolutely been Amazing to work with. Always responsive, caring and genuinely concerned. Thank You Rebecca!!! Tyrie Fluker

noor obaisi I had the pleasure of working with Juliette Chihade, and I cannot recommend her highly enough! Juliette went above and beyond to help my mom navigate the complexities of Medicare. She took the time to explain all the options in detail, answered every question with patience, and truly made the process easy to understand. What stood out the most was Juliette’s dedication to finding the best plan for my mom’s unique needs. She listened carefully to our concerns and made sure that we felt confident and well-informed every step of the way. Her professionalism and expertise were evident, and it was clear that she genuinely cared about my mom’s well-being. Thanks to Juliette, my mom now has a Medicare plan that works perfectly for her. If you’re looking for an insurance agent who is knowledgeable, reliable, and truly cares about her clients, Juliette Chihade is the one to call!

Tony Whetsell As a customer I like talking to a real person-no automated calling where one must press four or five buttons to speak with a person. I know Teresa and have worked with her for my insurance needs for years. Im treated with respect and dignity by her . She periodically calls with rates and coverages. That kind of service one often does not get these days.

Tiffany Stanton I have been with Eagle Rock for a few years now. Unfortunately we have been through the claims process and it was quite simple. Trenda in the office is wonderful. Every adjustor or claims rep we have dealt with have been professional and great at their jobs.