Eagle Rock Insurance Services - Decatur (IL)

Karen Williams Have always been nice and helped us out. Love our Hanover Insurance through them. Pay car insurance once a year and done with it...dont have to worry. The house insurance is great too and we have had several claims and no problems. Both the agency and insurance are great!

Aaron Rumple My experience with this insurance provider has been exceptional, warranting a five-star rating, the highest available. Despite having filed three claims across three policies within the last two years, the process has been remarkably smooth. Each claim was processed without any complications, with payments issued promptly on the same day. This company offers an unparalleled level of ease in handling claims. While the premiums may be slightly higher, the peace of mind and efficiency provided far outweigh any marginal cost increases, especially when compared to the potential difficulties of dealing with less accommodating insurance providers.

Tony Whetsell As a customer I like talking to a real person-no automated calling where one must press four or five buttons to speak with a person. I know Teresa and have worked with her for my insurance needs for years. Im treated with respect and dignity by her . She periodically calls with rates and coverages. That kind of service one often does not get these days.

Greg Penderghest Kathy Carter has gone way above and beyond using her connections to get the paperwork finalized. We had a complicated situation but she was able to cut straight through the obstacles and we got our insurance set up. She has helped us repeatedly and cheerfully. Thanks Kathy.

vergetta harris Cancelling my insurance after 20 years. Not because I did pay but because they want more money!

caroline s Rob Lipic with State Farm has always been great to work with. We’ve been with their office for almost 20 years. They are always available, willing, and knowledgeable on any topic I need to ask about. Their customer service team is local and answers the phone when you call. When we have had to file a claim, it has always been seamless, even when working with the regional claims adjusters.

Jacob Cameron Connie has always been very knowledgeable and shows what she thinks is our best interest in what is needed. She is a wonderful asset to your branch. So lucky to have her as our agent for 6 years now.

Patrick Luckenbil Brian is a phenomenal insurance agent that was able to get me better bundled rates than I had in the past. I would recommend him highly to anyone!