Albany Area Primary Health Care - Glover Dental Center - Albany (GA)

5 /5 Laurie Hood: I Have been going to this facility a little over a year. Ive had routine Cleanings, Several appointments for deep cleaning and I am now in the process of getting A crown. My every Is encounter Has been pleasant and professional

1 /5 Amy Daniel: Wish I could give 0 stars!!! By far the worst dentist office Ive ever experienced in my life!!!! This is twice we have driven 2 hours because we were told that our insurance would cover the procedure would be covered 100% just to get there and then tell us oh its not covered itll be 250.00 a tooth. So we left then they called me back and said it was a mistake and it is covered I asked them if they were sure and they told me yes 100% ok so I take another day off work drive all the way there just to be let down again!!!!! Dont every use these people. They dont know what the hell they are doing... ABSOLUTELY WORST DENTIST OFFICE EVER!!!!!

1 /5 Akelahd: My experience at AAPHC Glover Dental Center was incredibly disappointing, to say the least. I arrived promptly at 9:00 AM for my scheduled appointment, only to be greeted by Dynesha (forgive me if I got her name wrong, the lady with the starter locs) at the front desk, who seemed utterly disinterested from the start. After providing her with my insurance policy number, she bluntly informed me that there was no coverage under that number. Frustrated but determined, I offered a different policy number, but she continued to insist that nothing was showing up in her system. Refusing to accept her dismissal, I contacted my insurance company directly to clarify the situation. When Dynesha reluctantly took the phone from me, she managed to accidentally disconnect the call, leaving me to endure another 15 minutes on hold just to reconnect and provide the necessary information myself. It was a maddening waste of time, especially considering I had used the same insurance information successfully just two weeks prior. Throughout this ordeal, Dyneshas attitude was beyond unprofessional. She treated my concerns about insurance coverage as if they were trivial inconveniences, and her passive-aggressive remarks to her colleagues only added to my discomfort. Not once did she greet me properly or attempt to make me feel welcome. Instead, she launched into a tedious discussion about insurance without any regard for basic customer service etiquette. The entire check-in process, which should have been straightforward, stretched out to a mind-numbing 45 minutes due to her incompetence and indifference. Now, thanks to her mishandling, Im forced to wait until the end of August for a simple check-up that should have been routine. AAPHC Glover Dental Centers abysmal 2.4-star rating is certainly justified based on my experience. I had hoped for a professional and efficient visit, particularly since I chose this clinic specifically because it was in my insurance network and for a second opinion. Unfortunately, my expectations were shattered by Dyneshas appalling lack of competence and customer care. In light of this regrettable encounter, Ive decided to reschedule my appointment and seek dental services elsewhere within my network. Its disheartening to have to take such measures after planning this visit in advance, but I refuse to subject myself to further mistreatment. For anyone considering AAPHC Glover Dental Center, I strongly advise against it unless significant improvements are made to their customer service standards. P.S. your message on the wall is false. Get back to customer care.

1 /5 Brittany Salary: Literally the WORST place I’ve ever been. Just Moved to Albany from Florida, so this is the first and only dentist office I knew about in the area. I took my son here FEBRUARY 18th for a toothache. He was prescribed amoxicillin and ibuprofen, as well as was supposed to have a prior authorization sent over to approve his tooth being pulled. Had an issue where the amoxicillin prescription was misplaced and never filled, so I called to see if they could give him another one or send it over to the pharmacy, and got no response. I’ve been calling these people for a MONTH about getting another prescription and to check on my sons prior authorization, and every time I dial I’m told the dentist is not in the office, or she’s busy, but they’ve noted my sons chart and she will call me back….my sons chart should’ve been noted at least 11 times according to them, but still NO PHONE CALL?? I called again this morning, MARCH 20, about the same issue and guess what ??? The doctor “StIlL iSnT aVaIlAbLe” , but they’ve noted let me know my son’s prior authorization was approved on FEBRUARY 20TH!!!!!! IVE BEEN calling FOR a MONTH, and every other person I talked to swore up and down they couldn’t see this information when I asked, but it’s been approved since the 20TH?? This place CLEARLY doesn’t care about patients, ESPECIALLY KIDS IN PAIN! It makes no sense that I have to take my child somewhere else, to see someone else, because these people are too lazy to do their jobs, or whatever their unnecessary issue is. I’m finding my children a new dentist. The only people I would recommend this place to is my enemies, and even they don’t deserve this absolutely ridiculous and unacceptable treatment. The customer service is sorry. Worst experience of my life. DO BETTER!

1 /5 Marion Tharpe: This is the worst place in Albany. Georgia. They are so unprofessional and dishonest. There’s no one in authority to control this office. When you talk to the Administrator on Westover Road. It’s like a drop in the buck with them. They will not tell the truth and do anything to get out of work. They will ignore you and let you sit in the waiting area, for at least twenty minutes after your appointment. You can tell when their friends come to the office, they are all smiles and do everything they can to help them. If you don’t have funds to pay, you are refused treatment. This is only for people they don’t like and question things they are doing. They lied and said they could contact my insurance, but each time I called up in there I got an answer within seconds. The insurance said they didn’t send in a pre treatment plan. I asked for the codes and gave them to the insurance office. I was given a total different price than what was given to me. The insurance told me each time they receive a call from a doctor’s office , they have to note it in the computer. The last time they heard anything from them was October 7, at 2:30 pm. Greta stated they didn’t receive anything. The administrator is a joke and doesn’t do anything. They talk about people no one believes in confidentiality, Hippa, and patients rights. They don’t realize without patients there would be no jobs. They are very unprofessional and need a strong administrator over them. This place needs to be closed down or staff with professional people. Even the little office manager tried to be rude. I wouldn’t recommend this place until these people get the proper training. Customer and diversity training. They need be rotated to the other offices from time to time. So they can learn. Sometimes people get too comfortable when there’s not strange management. They are there just for a payroll check, gossip and to help their friends.