Sacred Heart Health System Trauma & Acute Care General Surgery - Pensacola (FL)

BeardedRV Tech No one likes to see the doctor but visiting American Family Care in Pensacola was a wonderful experience from start to finish. I was greeted with a smile, a hello and immediately told what I needed to do. Everyone was efficient, professional, and kept me informed. Thank you! They lived up to their mission. Well done team.

Andrew Hobbs Everyone here is wonderful & they truly care about the patient! I never have to wait very long for my appointment & I get plenty of time with my provider. A friend recommended them to me & I recommend this facility to others. Theyre also very fast with outside referrals & messaging on the portal.

Mariann Demasi-Papazian Check in was a breeze with friendly helpful staff. Nursing staff were pleasant, patient and efficient. Dr. Bailey was awesome. She listened to my concerns and addressed each and every one of them with knowledge and compassion.

Jackie Williams I would like to thank nurse..nurse Deena, and Sarah for the excellent customer service shown to me and my family today 12/13/2023 from the time we walked into the room it was filled with joy and a courteous smile I see they take there job very seriously from my family to yours thank you for making our dr appointment pleasant. May god continue to show favor over you and your loved ones..Aka ( mookie jones.

Timothy McReynolds WOW! I don’t feel like a number. After having difficulty with my current doctor, listening to my needs and not just saying lose weight and pushing me out the door. I decided to try Jd Premium Healthcare. from the moment I called I was met with a pleasant voice on the other line and An appointment within three days. My appointment was with Dr. Jackson the level of care and attention I receive from Jd Premium team was truly outstanding Doctor Jackson listened to me, it made me feel like I was a true patient, like I was family. I felt like someone was actually listening to me. Dr. Jackson explain everything clearly and provided me with the possible treatment options. I felt valued as a patient and the overall atmosphere was welcoming and comforting. I highly recommend Jd Premium Healthcare to any one. Premium service is an understatement impeccable service is what I received. I have truly found my home.

Alexandra T We brought my 3M old daughter here & she stayed for 4 days. In those 4 days she became a baby I didn’t even recognize . She is now happy & healthy & I couldn’t thank the staff more. Her nurses were amazing & very attentive & the cleaning crew was great.The only complaint I have is that your answering staff needs work. I called one night to check on my daughter and the man who answered told me she was NOT a patient there which is very alarming . I called 3 times and that was the answer I got after giving the spelling of her name and date of birth. Me and my husband were about to pack our toddler up and head there at 2 am. The fourth time I called a man named Alex answered and transferred me over to my daughter’s nurse . But in regards to the doctors and nurses we had great care

Elizabeth Rachelle Dr. Moore, his staff, and WFH were fantastic! Once I got the referral from my primary doctor I was seen at Dr Moores office a week later and scheduled for surgery 4 days later. The morning of surgery I was super nervous! It may have been a small procedure but it was my first so my nerves were on edge! The staff were fantastic. They answered all of my questions and took a couple minutes to calm me down. Everyone genuinely treated me like they cared I was their patient. Dr. Moore came in the morning of surgery to go over everything one last time. He was very friendly yet confident it was going to be a good morning. He even laughed at some of my corny jokes which made me feel a lot better about the procedure. I am 4 days post-op now and healing well. The scars look great and the pain is manageable! I would highly recommend doctor more, his staff, and West Florida Hospital to anyone looking to have a surgical procedure done!!!

Michayla Galloway Personally, the people in this office including the “Doctor” I see are actually rude. I came to this office in 2022 and informed them that I wanted to be able to conceive shortly after I got married in 2024 and that I would need help. It’s 2025 and Kristin Foster hasn’t helped me or explained anything to me AT ALL about MY body. She hasn’t helped improve my body, she hasn’t helped me understand my body, and she hasn’t helped me get to the goal I am desperately working hard for. I’ve heard good things about her so I’ve been trying to stay patient but this side of herself that she’s shown me is actually so disheartening and my heart continuously breaks when she repeatedly lets me down. As for the other women in this office that answer phones, etc. They need to be a little more sensitive when answering the phones and be less rude.

John Ransom I usually dread dealing with government facilities and programs because of the bureaucratic maze you have to navigate to get anything done, however I was pleasantly surprised on my recent visits to the Health Department. The staff was provided the most personable and friendly service I have ever experienced with a government organization. I dealt with 5 individuals over 2 visits and each staff member was very cheerful and helpful. I had an appointment (which speeds things up a lot) and was in and out in less than fifteen minutes. Main entrance is in the back, the lot entrance on Fairfield is easy to miss.

LisaLisa Martinez Morales Not sure why all the bad reviews. I have been tested four times over the past 10 months at this site (only once at the Sacred Heart Ascension site on Bayou Blvd). They are more efficient and faster results returned every time. Now they are drive thru, which is even better. I recommend all my friends and colleagues to go there. Last two times tested, I got my results within two days, the last time tested on Thursday and texted results were ready on Saturday morning. I think this site and their techs are great.