1 /5 Ashley White: We have been going to Rainbow Pediatrics since 2023, and unfortunately, its been a series of disappointments. They will waste your time to the moon and back. Their outdated processes and lack of organization have been a consistent source of frustration. From the start, its been surprising how little they seem to keep up with the times. For instance, there is no online portal, so any time you need paperwork, you have to physically go to their office to pick it up. If they forget to give you a paper, itās on you to take time out of your day to make another trip.
Getting test results is another hassleātheres no courtesy call. You have to schedule an appointment just to hear the results, which delays any necessary treatment if you arent already aware theres an issue. And telehealth? Not an option here. They make you come in, even for simple matters that could easily be handled over a video call.
Their prescription process is equally frustrating. The last time I needed a prescription, I was handed a handwritten note. I couldnt believe it; its 2024, and everything should be electronic! This lack of modern technology and efficiency is baffling.
Trying to get an authorization for referred care is like pulling teeth. You end up having to micromanage their staff to ensure anything gets done. There have been more than a handful of occasions where they make you, the patient, work harder than they do. Instead of working smarter, they leave you to pick up the slack.
Overall Rainbow Pediatrics desperately needs to get their office staff organized and implement more modern processes. With some basic improvements, they could truly provide great care. But as it stands, youll likely spend more time navigating their outdated processes than getting actual medical help.
