Carrsmith - Gainesville (FL)

5 /5 Matt DeWitt: I bought this 2012 Mini up in Jacksonville from a private party and it showed service due, so I made an appointment online (which was so easy) and brought it in. They took their time to go over the whole car, fixed what needed it based on what I asked for, gave me reasonable recommendations for future service, and provided a comfortable place for me to wait. I will definitely be back for all of my service needs. Thank you!

5 /5 Jim Meany: Incredible level of service and technical expertise at a very fair price. I had my 2016 Chevrolet Colorado in for the dreaded "electric power steering cutout at all speeds." Carrsmith accurately diagnosed that the problem was not related to the torque sensor connectors, which were good. The torque sensor itself was bad, necessitating replacement of the entire steering rack. Carrsmith keeps you apprised every step of the project via email/text. The cost was less than what GM would have charged me. AND they washed my truck and even added tire protectant (tire shine) before returning it! I highly recommend Carrsmith for any suspension/steering issues. Jim M.

5 /5 Francisco Ayala: Great service. They took my Tesla and work really fine. Perform the alignment, tire balance and rotation, also check the car. Charles keep me was really helpful and a great resourse. He keeps close comunications with me avout the status of my car. I will return

5 /5 Keith Burgin: Just bought a used Honda odyssey for my wife. 3 weeks in and check engine light. Misfire #6 cylinder. Took it to Charles to look over. Very thorough and unfortunately came back with a slew of problems. Worked out what needed to be taken care of right away. The price was quite a shock, and as someone else mentioned "I know I can get them cheaper " but I cant get genuine Honda parts. Personally I would rather have original parts for a bit more cost. Work done in a very reasonable time, which we were not rushing on. Will definitely be taking both of my vehicles to them when needed. I would highly recommend the guys at CARRSMITH. Thank you Charles.

1 /5 Austin Young: I brought my vehicle in because my car had a warning sign stating battery not charging, and I asked for a quote on TPMS sensor. the first day I brought it in I explained my family situation with two vehicles and I couldnt drop off. I waited from 11-4pm and Charles stated they couldnt find the issue and asked when could I bring it in and leave it, they would need it for 3 days max due to shop time. We scheduled two weeks out. I dropped my car off on May 5th explained I needed by Friday at the latest due to family trip. On May 9th Friday, I called and they said the battery light was off but the emergency light for the hood would not go off. This was never an issue with my vehicle before this. They asked if they could keep overnight and I pick up on Saturday. I agreed reluctantly. Come Saturday, the issue was not resolved. I explained we only have two vehicles again and I would need to bring it on Monday so they could fix the issue. The ride in my Mercedes was horrible because of this issue they created by the crew members at Carrsmith. My car now constantly dings saying the hood is open when its not. May 12th, I bring the car in sit from 8am - 5pm just for them to tell me, we cant find the issue and it may be that the computer needs to get replaced. ($1500-$3500 job) They would call to get quotes from my warranty on if they would cover and get back with me. It is now May 25th and Ive not heard anything back and my vehicle is damaged due to the work performed by Charles and his crew members. I was previously happy with Carrsmith, they serviced my Land Rover, Jaguar, even my Toyota but this last experience has left me in a hole. I no longer recommend this company.