5 /5 Karen Robertson: We had to have my Mom (90 years old) taken by ambulance due to a serious stroke. The ER staff took good care of her and us, providing as much information as they could as soon as they could. Once they were able to get her in the ICU, that staff took over and also took excellent care of all of us. We especially appreciated the communication provided by the lead Dr. in the ICU. (Im sorry I dont remember her name.) Once it became clear that my Mom would never be able to walk, eat or swallow on her own again, we asked her if she wanted to go to Hospice. (She had always made it clear that she would not want to live a life with so many limitations.) When she said yes thats what she wanted, the ICU night nurse (DJ), immediately contacted the lead doctor and they made arrangements to put her on "comfort care" until Hospice was available. During the 30? minute wait for medication change orders, we were able to tell our mother how very much we loved her and she was able to communicate the same to us. The staff was so respectful of her choice and our support of her choice. They made a very hard time as easy as possible and we are grateful for their care! My mom was able to pass comfortably in her sleep the next day. Again, the staff allowed us time to grieve in the room with her and even brought a bereavement cart with tea, coffee and cookies.