5 /5 Michael Davidson: My family and I have been taking our dogs and cats to Dr. Addison for over 20 years. At first, it was for convenience as I live less than a mile from Addison Animal Hospital. (I believe they are called Compassion Animal Hospital now, dont quote.me on the exact name, but they answer their phones differently and Ive noticed some new staff and I overheard them mentioning the change.) Dr. Addison and his team have saved more than a few of my dogs and cats from various situations, snake bites, animal attacks, random illnesses, etc. Most recently, we had a two year old cat, Casper, go missing for almost two weeks. He finally returned home but had been bitten by something very large on his haunch/tail area, he was very thin, and I didnt think he was going to make it. We took him to Dr. Addison, and even with a parking lot full of patients, and quite a few walk-ins (which I was as well) yet somehow they still took care of us quite quickly and the entire time the staff was courteous and polite. The woman at the front desk was answering phone calls, checking in patients, coordinating with her techs and the Veterinarian, and the entire time she was so friendly and courteous. I believe her name was "Sam." Simply awesome. She made my Mom feel better after we dropped Casper off and when we came to pick him up that afternoon just from her demeanor, professionalism, empathy, and, compassion. She was like an air traffic controller, a quarterback, and a psychologist in one. The tech we talked to was also super polite and kind. Dr. Addison came out to talk to us before and after, and he was very informative on the after care of my pet and when we went to leave a tech followed up and made sure we understood the instructions. Casper is at home recuperating and is doing well. I could tell a half dozen more stories from when Zoie poked herself on a barbed wire fence, or when Loki got hit by a car, or when the dog attacked Rocko, each and every time Addison was there for me and my pets. I could never thank him enough for all the care he has given our animals. (Deborah and Kim say thank you as well!!!)
