Planet Fitness - Auburndale (FL)

1 /5 Destiny Lewis: I can get over the fact the bathroom is always dirty and at least one of the stinks don’t work in there. Came in to work out this morning to find new equipment. Normally this would be great but the new equipment honestly sucks. Using it stabs me in the back of the legs, pinches the underside of my thigh between the seat and pad and the weights go up either by 15 lbs or 5. Now a 2 in one hip abductor and adductor. While using the leg curl I watched 4 different people get annoyed with this new machine and give up.

1 /5 Pamela: I have been working out at this location for years and I think this is my first time having a 20$ balance because I changed cards and forgot to update. I didn’t have my card with me, and I asked the manager just a simple question if I could pay next and he said no if you want to use the gym you gotta pay now which is totally acceptable but its the way he said it with an attitude in front of other people no need for that I felt ready bad. I think if you’re a manager at a gym you gotta be more friendly and talk nicer to people not talk with a nasty attitude like he did. Thinking to switch gyms because to be honest this gym is not even great always out of paper to clean the machine a lot of time I want to clean the machines there’s no paper.

1 /5 Toastie: This location is by far the dirtiest Planet Fitness I’ve ever been to. It smells. The bathroom is atrocious. No soap. Showers are dirty. Hair & toilet paper everywhere. Floors are dirty. Shower curtains are busted. I would never shower here. Mirrors are dirty. The whole gym is unorganized. Clutters of equipment and weights. Looks like it hasn’t been swept or mopped ever. The mats were dingy and worn out. The cryolounge was under maintenance. The worker stayed behind the counter the whole 2 hours I was there. I don’t blame them though because if I had worked there & my coworkers didn’t do anything around the gym, why should I? The only positive I liked were the huge mirrors placed throughout the gym. Though they could’ve been wiped down. Lake Wales location is Phenomenal. It’s clean and so organized that the weights were placed in order. Their worker was constantly on the floor, cleaning and organizing. It was very impressive. Inspire to be more like them.

1 /5 Denise Mccray: Never can get my account correct. Went up to planet fitness after a long day of work trying to get my account correctly. I show my account that the front desk physically put in the computer system. And every month I get charged late fee since I been a member since May 2025. Every month my account has issues and no one over the phone can help or waive late fees.

5 /5 A Miller: Always nice and clean. The customer service here is great. I havent had any issues except 1 hiccup in billing but they fixed it. 10/10.