MarinHealth OB/GYN & Urogynecology | A UCSF Health Clinic - Novato (CA)

5 /5 Ashley C: I had an AMAZING experience with Dr. Tiglao. He was very professional and very informational. I had a miscarriage and I was ready to give up but he was there supporting me and telling me I can do it. He was very caring. My husband and I were beyond pleased with his service. I got pregnant again and I had my baby boy. I would TOTALLY recommend him. I also saw some other drs when he went on vacation and they were nice but he by far was the best.

2 /5 Anusuya Mokashi MD: I have had negative experiences with the support staff/ nurses on the phone. For the few times Ive had urgent symptoms, the screening nurse has been generally rude and unempathetic. I then get transferred back and forth between scheduling and nurses with long hold times. After a long hold time, scheduling transferred me to the nurse, who then was rude and transferred me back to scheduling who told me we dont schedule same day without a nurse conversation (the same first reason she transferred me to a nurse). Then I convinced her that she already transferred me and finally she transferred me to yet another place for an appointment. The right hand doesnt seem to know what the left hand is doing. Ive had great experiences with the actual doctors however. One of the desk clerks in the Novato office is also very rude.

1 /5 Stefanie Stewart: Worst ever. Not a reflection on the doctors or nurses because I never got to see one. I drove two hours to make this appointment to only find out they cancelled it. They tell me they left a phone message and that is their policy vs messaging through my chart. They are mistaken as they did not leave a message or left it on someone elses phone. However their system texted me a confirmation of the appointment. Really? I showed the person at the desk. Felt like they didnt even care like oh well there is nothing we can do. Its like my time is meaningless to them. Why would you do this and make no effort to reschedule, send communication through the chart system like everything else, or make some effort to make sure I knew about the cancellation. Even an automatic text like the confirmation would have made the difference. Since the pandemic primary care has gone down the tubes. So over it. Im a nurse and still work why isnt anyone else? Never coming back.

3 /5 Morgan Story: I am giving prima OBGYN 3 out if 5 stars. I really wanted to give them a 5 star review but Ive been really disappointed in my maternity care this pregnancy. When I first started coming to prima I was beyond 20 weeks pregnant. I had just moved across country with my family and was eager to find a doctor. Prima was the first thing available at the time so thats who I went with. Because I was already so far along and this is not my first pregnancy, I opted to try to meet with a different doctor or midwife for each appointment so that when I was ready to give birth I would not be unfamiliar with who ever is available to deliver my baby. So far I have met with almost everyone. I cannot remember names but this is my general impression. The younger female doctors and midwives are great, they are patient and understanding. The two older Male doctors I have seen are wonderful. They do a great job of making me feel informed and comfortable. But the older female doctors and midwives are not great. They make me feel rushed and stressed out. they talk to me like I am a child which I find to be very disrespectful. I dont feel informed at all when I have to meet with them and I honestly dont know why I even have to go to the appointments at all when it seems more like something I could do over the phone. "How are you feeling" "not great" listen to babies heart beat, measure belly. Appointment over. If you choose to go to prima just be aware that their bedside manner is lacking a bit.

5 /5 Official Ashley: Honestly, these reviews are a bit harsh. But i agree that they have given me perfect responses and information. Thank you.